Tim Burton Email & Phone Number

Haywards Heath, Gb

Brighton, England, United Kingdom

In this Senior Manager position I am responsible for the learning design of enablement content; workshop and training facilitation; and commercial leadership coaching across Wiley’s Research and Learning organisation.I am responsible for informing, collaborating and validating the needs of a range of senior internal stakeholders in order to understand the various enablement needs across each of the various business units across the organisation.Successes and influences that I have had to date include; teams that I have coached and trained being first in the org to hit budget; leaders I have coached being named leaders of the year; and sales people and leaders I have coached and trained being named circle of excellence (highest sales award in the org) winners.

Brighton, United Kingdom

In this Director level position reporting into the SVP for the business unit, I led the global customer and partner success teams at Madgex within the Research organisation of Wiley.I was accountable for the retention and expansion of a worldwide ARR budget of over $20mil.I also had direct line management and leadership responsibility of managers and individual contributors across the team including a team lead and a number of customer success managers.

Brighton, United Kingdom

As a member of the Senior Management Team, I was accountable for delivering customer success practices and process to all departments within Madgex, including; customer success team, service and first line support, professional services, and product management.I project managed and delivered Madgex's first ever customer health dashboard, customer sentiment metrics, and customer success content schedule.I also successfully implemented Gainsight PX to gain product usage data, and serve in app engagements.

Brighton, United Kingdom

As the first CSM hire for the organisation I was tasked with managing and developing the Customer Success function at a leading provider of online recruitment and talent solutions technology.This included creating the language, structure and content for how the company articulated it's product value, and how Madgex addressed business challenges and business goals for it's customers.I successfully stabilised revenue retention and churn in a rapidly changing industry.Customers included The Guardian, The Washington Post, The Telegraph, New England Journal of Medicine, British Medical Journal, ACCA, Royal Institute of Chartered Surveyors, The FT, Adecco, Manpower, and many more.

Brighton, United Kingdom

Accountable for leading and executing Apple's B2B strategy in the South East UK with a team quota of over $6mil.Accountable for the development and performance of 15 direct reports across B2B sales/account management, consumer sales, operations, and technical support.Lead the creation and delivery of sales training to the South East Region's account management team.Exceeded growth targets every year in role.

Brighton

Responsible for leading and driving Apple's consumer sales strategy for Mac, iPhone, and iPad in the Brighton Apple Retail.

Brighton, United Kingdom

The Apple Store Leader Program is 24 month immersion into the world of Apple Retail. The aim to to prepare recent graduates with the necessary operational savvy and leadership skills to lead at any Apple Retail Store in the world.During this program received instruction on Lominger, Situational Leadership, and MBTI coaching methods.

Chamberlain Halls Bar

Responsible for the operation and daily management of a busy University bar.

Master Of Arts - Ma, Language Culture And History, Pass

Activities and Societies: AHRC Research Scholarship Student.

Bachelor Of Arts - Ba, History, First

Activities and Societies: President of the Student Comedy Society Vice President Academic of Student History Society