Tim O'Connor Email & Phone Number

Buffalo/Niagara, New York Area

• Developing communication skills through member interactions • Providing excellent customer relations through prompt service• Recognized for outstanding customer service by management

-Communicated effectively with client to advise technical implementations and maintain project charter goals-Conducted CRM platform research, performed an industry analysis and break-even analysis, and identified the target donor market for a local non-profit-Collaborated with peers to brainstorm innovative and cost-effective solutions for a local non-profit

-Led a team of 4 consultants during a semester long engagement conducting feasibility research on the operational, market, and financial impact of program expansion for a Dayton non-profit-Worked closely with the project's Managing Director to plan weekly meetings to effectively manage time constraints-Maintained active communication with client, providing project updates and obtaining additional information

Miamisburg, Ohio, United States

-Interacting with mock clients during simulated meetings, developing client relationships-Strengthened public speaking, professionalism, and leadership skills through weekly training workshops-Collaborated with three interns in various case studies utilizing finance, operations, and marketing skills to assist a non-profit

Buffalo, New York

• Processed reports and managed billings • Supported management with day-to-day tasks • Analyzed and input profit-loss data