Tim Dewolf Email & Phone Number

Schererville, Indiana, United States

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Primary Responsibilities• Using application knowledge to solve business problems and support customer initiatives• Learning customer configurations/business processes• Participating in or leading weekly status calls • Creating documentation in support of functionality, customer business process changes, custom integrations, etc.• Acting as customer/partner application subject matter expert and as internal SME on customer/partner configuration and issues• Resolving customer/partner questions/issues• Managing/participating in projects to support customer/partner initiatives, and providing prompt status updates• Proactively works to limit potential customer/partner issues/escalations• Conducts needs assessments, assists in scoping and requirements gathering efforts• Reviewing, understanding and utilizing the SOPs• Monitors case activity at HelpDesk and Command Center level, escalates training needs on service delivery and responses• Participates in solution validation and other Implementation transition activities

Greater Chicago Area

Chicago, Illinois, United States

Professional Services Helpdesk

*Accurately portray client desires in terms of brand placement in digital advertising.*Coordinate merchandise obtained from clientele for promotional materials. *Assist weekly production meetings with creative group made up of production and account managers.*Responsible for inventory management of critical merchandise for photography layouts.

-Responsible for managing customer accounts and assessing new clientèle needs. -Portraying product updates and information to current and potential customers. -Prepare equipment for delivery. -Provide phone and field support for field crews. -Troubleshoot programming and physical equipment related problems. -Engineer accessibility for customer demand. -Instructed beginner to advanced GPS courses. -Maintained and monitored Kara's ReIL_NET system of statewide reference stations. -Proficient use of MS Windows XP and MS Office Suite(current), Exchange 2000 and Exchange 2003

*Supervise survey crews of up to 10 people. *Designing free handed sketches of jobs/improvements within right of way of survey being performed. *Executed large and small scale ALTA/ACSM, Topographic, Boundary, Mortgage, Construction Staking, As-Built, Elevation Certificate, Condominium conversion and Accident Investigation surveys. *Responsible for keeping track of job time, and details in units of time applied to each task at job site in order to help administration bid effectively on future job orders. *Knowledge of CAD, AutoCAD, Autodesk Land Desktop, TDS Survey Link, TDS Survey Pro, Microsoft Office, proficient in Windows Vista/XP, MAC OSX, Lotus, Blackberry enterprise. *Keeping contact and job updates with clients in order to keep client satisfied with services provided. *Maintaining work vehicles and knowledge of inventory of supplies in order to purchase supplies/update repairs as needed.