Tim Dobson Email & Phone Number

Nottingham, Gb

London, England, United Kingdom

Unisys is a global technology solutions company dedicated to helping people and organisations reach the next breakthrough. And the one after that. Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change. We work with organisations around the world to encourage performance and enhance profitability. Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organisations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions. Because progress is never finished.

Global account director and delivery lead for Elekta, a leading global innovator of precision radiation therapy solutions

Successfully led a swift, on-budget transition without escalations, fostering strong CEX relationships and expanding the account pipeline. Tim formed a proficient security cleared onshore team for effective collaboration and client satisfaction.

Global account lead for our British Telecom account into 100+ countries. Supporting BT with small to large global complex bids for their customers, support relating to transitions, projects, network implementation, and support. Delivering growth and margin savings

Working with Dell EMC management to deliver support for high-end storage units. During his time on the account, Tim improved the account P&L and revenue. SLA’s and metrics kept green and customer satisfaction improved. Delivering MBR & QBR reviews

Delivering break and fix warranty repair to high end storage units. Tim managed the day-to-day delivery for Unisys and partner engineer dispatch to support Quantum devises installed at their customer sites. Building on relationship, increasing the revenue, margin, governance, and satisfaction

Leading service desk, deskside support, and request management, alongside the global management of server availability and backup monitoring. During Tim’s time with Flowserve, he increased the account revenue, margin and improved the account SLA’ performance through business process improvement.Leading service desk, deskside support, and request management, alongside the global management of server availability and backup monitoring. During Tim’s time with Flowserve, he increased the account revenue, margin and improved the account SLA’ performance through business process improvement.

Member of the Unisys account SLT with responsibility to deliver end point management covering 100,000+ employees globally. Monthly P&L management including resource, risks mitigation and account planning.Daily management of global teams and partners with lifecycle and account P&L responsibility for this area. Tim helped deliver a successful RFP, which included service design and presenting to the client. Upon winning the contract renewal,Member of the Unisys account SLT with responsibility to deliver end point management covering 100,000+ employees globally. Monthly P&L management including resource, risks mitigation and account planning. Daily management of global teams and partners with lifecycle and account P&L responsibility for this area. Tim helped deliver a successful RFP, which included service design and presenting to the client. Upon winning the contract renewal

IT Service Management

Staines

Migration of hardware assets and relationships from a single outsourcer to multiple outsource vendors. Tim worked with key suppliers to verify and fully audit the internal CMDB and the outsourced Asset management registers. The result of all of this was a 90% plus accuracy rate and acceptance by new outsourcers of the assets recorded with attribute level details captured.

Chesterfield, England, United Kingdom

Assurance, configuration and asset manager, during huge transformational changes assuring efficient and effective delivery of IT service by group technology and its third party suppliers through regular review and audit.Configuration Manager. Implementation of a configuration management and an IT asset management policy and procedure with savings of over £1.3M for the IT budget.Managing an internal and external audit schedule for service delivery with regular client and supplier review including ISO27001 Information custodian for service delivery and SAP, successfully leading ISO27001 certification

Nottingham, England, United Kingdom

Configuration Management within the ITIL team at Cap1. Managing the 2nd line support team, IT hardware and software asset management and configuration management.Management of the change and configuration management process including CAB. In addition, managing the 2nd line support team of 9 engineers.

Configuration Manager covering internal and customer contracts, including implementation of services following successful due diligence and contract reward.Daily matrix management of 17 direct reports including Configuration Management and Software Compliance. Internal software savings of over £1.25M through review of licensing models used with key suppliers

Representation of Spring IT solutions on a client site and assuring 2nd line support was delivered. Daily management of support requests on two office sites and one factory location within agreed SLA’s.

Team Lead for Windows 2000 rollout project with Lunn Poly. Installation of new hardware and upgrade to W2k from NT4 on customer sites with onsite support. Day to day line management of 8 engineers spread across the country and daily interaction with Lunn Poly service management team, assuring roll-out schedule was followed and stakeholders updated on a regular basis.

Stoke-On-Trent, England, United Kingdom

Police Officer conducting area policing of Stoke-on-Trent , dealing with highly volatile and unstable situations. Nominated for a commendation for bravery.