Tim Dobson's Location
Nottingham, England, United Kingdom, United Kingdom
Tim Dobson's Contact Details
Tim Dobson work email
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Tim Dobson personal email
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About Tim Dobson
During my career I have had the privilege in delivering and managing IT services for multinational clients across various sectors and regions. I have always worked in an open and honest way and found this quickly builds long lasting trusting relationships. We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. I am highly active within the Unisys culture, amongst other activities am a brand ambassador and part of the brand and culture steerco. I am a member of the UK workers council and have presented about leadership and account management on various internal global meetings. Outside of work I am married to my high-school sweetheart and have three children. I have 'competed' in triathlon for over 35 years and volunteer as a children's swimming teacher. You can learn more about Unisys by clicking on the links in the ‘Featured’ section. Or drop me a message if I can be of assistance.
Tim Dobson's Current Company Details
Kyndryl
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Customer Partner Associate Director
Nottingham, GB
- Website:
- kyndryl.com
- Employees:
- 59162
Tim Dobson Work Experience Details
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Customer Partner Associate DirectorKyndrylNottingham, Gb
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Global Client ExecutiveUnisys Jun 2011 - PresentLondon, England, United KingdomUnisys is a global technology solutions company dedicated to helping people and organisations reach the next breakthrough. And the one after that. Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change. We work with organisations around the world to encourage performance and enhance profitability. Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organisations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions. Because progress is never finished. -
Client Executive Supporting ElektaUnisys Mar 2023 - PresentGlobal account director and delivery lead for Elekta, a leading global innovator of precision radiation therapy solutions
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Client Executive - Uk Central BankUnisys Jan 2022 - Mar 2023Successfully led a swift, on-budget transition without escalations, fostering strong CEX relationships and expanding the account pipeline. Tim formed a proficient security cleared onshore team for effective collaboration and client satisfaction.
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Account Lead Supporting Bt GlobalUnisys Jan 2021 - Jan 2022Global account lead for our British Telecom account into 100+ countries. Supporting BT with small to large global complex bids for their customers, support relating to transitions, projects, network implementation, and support. Delivering growth and margin savings
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Client Delivery Executive Supporting DelltechnologiesUnisys Jan 2017 - Dec 2020Working with Dell EMC management to deliver support for high-end storage units. During his time on the account, Tim improved the account P&L and revenue. SLA’s and metrics kept green and customer satisfaction improved. Delivering MBR & QBR reviews
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Client Delivery Executive Supporting QuantumUnisys Jan 2017 - Nov 2020Delivering break and fix warranty repair to high end storage units. Tim managed the day-to-day delivery for Unisys and partner engineer dispatch to support Quantum devises installed at their customer sites. Building on relationship, increasing the revenue, margin, governance, and satisfaction
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Service Delivery Manager Supporting FlowserveUnisys Jan 2016 - Dec 2017Leading service desk, deskside support, and request management, alongside the global management of server availability and backup monitoring. During Tim’s time with Flowserve, he increased the account revenue, margin and improved the account SLA’ performance through business process improvement.Leading service desk, deskside support, and request management, alongside the global management of server availability and backup monitoring. During Tim’s time with Flowserve, he increased the account revenue, margin and improved the account SLA’ performance through business process improvement.
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Global Service Delivery Manager Supporting UnileverUnisys Jun 2011 - Jan 2016Member of the Unisys account SLT with responsibility to deliver end point management covering 100,000+ employees globally. Monthly P&L management including resource, risks mitigation and account planning.Daily management of global teams and partners with lifecycle and account P&L responsibility for this area. Tim helped deliver a successful RFP, which included service design and presenting to the client. Upon winning the contract renewal,Member of the Unisys account SLT with responsibility to deliver end point management covering 100,000+ employees globally. Monthly P&L management including resource, risks mitigation and account planning. Daily management of global teams and partners with lifecycle and account P&L responsibility for this area. Tim helped deliver a successful RFP, which included service design and presenting to the client. Upon winning the contract renewal
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DirectorJoi Solutions Feb 2011 - Jul 2011IT Service Management
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Asset & Configuration ManagementCentrica Feb 2011 - May 2011StainesMigration of hardware assets and relationships from a single outsourcer to multiple outsource vendors. Tim worked with key suppliers to verify and fully audit the internal CMDB and the outsourced Asset management registers. The result of all of this was a 90% plus accuracy rate and acceptance by new outsourcers of the assets recorded with attribute level details captured. -
Service Delivery Assurance & Configuration ManagerRoyal Mail Dec 2008 - Jan 2011Chesterfield, England, United KingdomAssurance, configuration and asset manager, during huge transformational changes assuring efficient and effective delivery of IT service by group technology and its third party suppliers through regular review and audit.Configuration Manager. Implementation of a configuration management and an IT asset management policy and procedure with savings of over £1.3M for the IT budget.Managing an internal and external audit schedule for service delivery with regular client and supplier review including ISO27001 Information custodian for service delivery and SAP, successfully leading ISO27001 certification -
Configuration, It Asset Manager And Second Line Support ManagerCapital One Mar 2006 - Dec 2008Nottingham, England, United KingdomConfiguration Management within the ITIL team at Cap1. Managing the 2nd line support team, IT hardware and software asset management and configuration management.Management of the change and configuration management process including CAB. In addition, managing the 2nd line support team of 9 engineers. -
Configuration Services Team ManagerAtos Origin Nov 2003 - Mar 2006Configuration Manager covering internal and customer contracts, including implementation of services following successful due diligence and contract reward.Daily matrix management of 17 direct reports including Configuration Management and Software Compliance. Internal software savings of over £1.25M through review of licensing models used with key suppliers -
2Nd Line SupportMasterfoods Jan 2002 - Oct 2003Representation of Spring IT solutions on a client site and assuring 2nd line support was delivered. Daily management of support requests on two office sites and one factory location within agreed SLA’s. -
Team Leader - Windows 2000 RolloutDat Apr 2000 - Jan 2002Team Lead for Windows 2000 rollout project with Lunn Poly. Installation of new hardware and upgrade to W2k from NT4 on customer sites with onsite support. Day to day line management of 8 engineers spread across the country and daily interaction with Lunn Poly service management team, assuring roll-out schedule was followed and stakeholders updated on a regular basis.
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PoliceStaffordshire Police Oct 1997 - Nov 1999Stoke-On-Trent, England, United KingdomPolice Officer conducting area policing of Stoke-on-Trent , dealing with highly volatile and unstable situations. Nominated for a commendation for bravery.
Tim Dobson Skills
It Service Management
Change Management
Configuration Management
Iso 27001
Business Process
Governance
It Asset Management
It Service Delivery
Management
Outsourcing
Service Delivery
Itil
Itil Process
Incident Management
Process Improvement
Project Delivery
Service Management
It Management
It Strategy
Leadership
Program Management
Team Management
Prince2
Strategy
Team Leadership
Information Technology
It Outsourcing
Project Management
Vendor Management
Business Analysis
Stakeholder Management
It Operations
Project Portfolio Management
Business Process Improvement
Integration
Sla
Pmo
Infrastructure
Hardware
Managed Services
Business Transformation
System Deployment
Cloud Computing
Solution Architecture
Disaster Recovery
Requirements Analysis
Service Level Agreements
Frequently Asked Questions about Tim Dobson
What company does Tim Dobson work for?
Tim Dobson works for Kyndryl
What is Tim Dobson's role at the current company?
Tim Dobson's current role is Customer Partner Associate Director.
What is Tim Dobson's email address?
Tim Dobson's email address is do****@****ail.com
What is Tim Dobson's direct phone number?
Tim Dobson's direct phone number is (794)-901*****
What are some of Tim Dobson's interests?
Tim Dobson has interest in Environment, Education, Children, Health.
What skills is Tim Dobson known for?
Tim Dobson has skills like It Service Management, Change Management, Configuration Management, Iso 27001, Business Process, Governance, It Asset Management, It Service Delivery, Management, Outsourcing, Service Delivery, Itil.
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