Timothy Hudson Email & Phone Number

Bracknell, England, United Kingdom

- Lead and support the design, deployment, and ongoing improvement of next generation customer partner platforms.- Providing outstanding support for our technology partners products as well as our own software- Work with technology partners to develop and test cutting edge products and features enabling new broadcast platforms.- Have a positive customer-oriented attitude, solid verbal and written English communications skills.- Create, maintain, and develop close relationships with engineers at our customers and partners, ensuring they are supported in design and support engagements.- Keep in touch with and be a part of new innovations in the broadcast and IT industries.- Manage projects, tasks, and resources as part of customer project deliveries.- Organise your own time and priorities for all aspects of the role, including support, commissioning, and research.

Bracknell, England, United Kingdom

- Lead and support the design, deployment, and ongoing improvement of next generation customer partner platforms.- Providing support for Techex software and technology partner solutions- Work with technology partners to develop and test cutting edge products and features enabling new broadcast platforms.- Manage projects, tasks, and resources as part of customer project deliveries.- Ensuring that customer requests are documented, tracked, and resolved in a timely manner to maintain customer satisfaction and escalate and manage problems through our manufacturer partners as required.- Pro-actively diagnose, update and fix customer issues.- Work with the rest of the technical team to solve problems.- Carry out remote diagnostics and resolve issues.- Configure equipment and test equipment, both remotely and in the office- Escalate and manage problems through our technology partners as required.- Collaborate with my team, customer, and partners to produce innovative solution design and document in a timely manner.

Bracknell, England, United Kingdom

- Providing 1st and 2nd level support for Techex software and technology partner solutions- Ensuring that customer requests are documented, tracked, and resolved in a timely manner to maintain customer satisfaction and escalate and manage problems through our manufacturer partners as required.- Pro-actively diagnose, update and fix customer issues.- Work with the rest of the technical team to solve problems.- Carry out remote diagnostics and resolve issues.- Configure equipment and test equipment, both remotely and in the office- Escalate and manage problems through our technology partners as required.- Collaborate with my team, customer, and partners to produce innovative solution design and document in a timely manner.

Stoke-On-Trent, England, United Kingdom

For most of my time at Staffordshire University, I was one of the Student Ambassadors. This particular role was a regular one, for 2 days a week. I worked at the Stafford campus on the Information Point helpdesk.During this role, I was required to:- Help students with inquiries into university services.- Provided face-to-face answers and over the phone help.- Signpost students to different departments.- Be able to listen and understand the root of a problem.- Manage multiple queries at once.- Deal with many different types of individuals.- Assist the permanent staff in their daily duties.- Assist with library enquiries.- Staff phone lines.- Do outbound welfare calling to students.- Provide a consistently good level of customer service.- Assist the staff in setting up and running the information point social media pages.

Reading, United Kingdom

I worked in the Customer Experience Labs department in Reading GreenPark along with the lab team to support SVS (Solution Validation Services) engineers.My day-to-day responsibilities included:- Building and tearing down project testbeds- Racking and Stacking equipment- Troubleshooting connectivity issues in testbeds and lab infrastructure using a bottom-up methodologyI also maintained some of the lab's and building's infrastructure services such as:- VMware vCenter Appliance and ESXi hosts- Digital Signage System using Cisco Vision Dynamic Signage Director (formally StadiumVision)The digital signage system had been completely overhauled recently by myself and a colleague. It was a challenging project but it is an interest of mine. We spent a large amount of time on it and I gained a great amount of experience with the Cisco Vision suite of products and Cisco Digital Media Players when I deployed it from the ground up. I have also used the Appspace range of digital signage products.I have also gained some experience with Cisco ACI, Cisco DNA, Appspace Digital Signage, and Cisco Integrated Management ControllerDuring the COVID-19 virus pandemic, I was part of the skeleton team that stayed on-site to support the labs whilst the company was on a work from home order.

Stoke-On-Trent, United Kingdom

I worked here as a Saturday job whilst studying my second year of university. I transferred from the Oldham branch to here and worked on the clinical floor. My responsibilities included:- Clinical pre-testing- Checking in patients- Managing patient queues- Working on the glasses collections desk- Dealing with different types of customers

Oldham, United Kingdom

II started this job in the summer of 2018 working 5 days a week. I have learnt a lot working in a large chain of opticians and found the change from an independent company challenging but good. I learnt a lot of new skills including how to manage my time as well as multitasking with many different customers at the same time. My responsibilities included:- Clinical pre-testing- Checking in patients- Managing patient queues with Qudini- Working on the glasses collections desk- Ordering Contact Lenses- Working in the Contact Lens Centre- Dealing with different types of customers- Answering Phones

Stoke-On-Trent, United Kingdom

I was responsible for many roles in order to help students and prospective students. I work open days as well as in the university call centre giving me experience with both face-to-face and phone communications with customers and colleges.

Oldham, United Kingdom

I worked here as a Saturday job whilst attending College. I worked on Saturdays and then worked full-time over the summer holidays between the Shaw, Oldham and Cheetham Hill branches. As a small shop with a maximum of 5 staff per day and a minimum of 2, we were expected to take on many roles. Some of those were:- Clinical pre-testing- Checking in patients- Managing patient queues- Working on the glasses collections desk- Dealing with different types of customers- Working on Reception- Manning the phones- Cleaning- Ordering and organising collections for glasses and contact lenses.- Small repairs on optical machines- Maintaining the computer system and recommending new computer systems.- Data entry- Staff Training- Managing the social media pages for the 5 branches