Tim Layton Email & Phone Number

Feature developed included:Device Lifecycle

Primarily acted as Lead Consultant on HSBC for 4 years

London, United Kingdom

Engagements included:Lead Consultant on HSBC for 4 yearsFujitsuSwiss ReWiproDHLFidelity

London, United Kingdom

Developer for telephony reporting application and NCR’s custom BMC Remedy ARS helpdesk application and related projects.• Migrated data and processes from NCR’s ASP/SQL Server helpdesk application to NCR’s BMC Remedy ARS Oracle application. Planning, testing, data migration, data grooming, business analysis and implementation. Moved 150 seat, $12,000,000 a.

London, United Kingdom

Developing NCR’s VB6/IIS/ASP/SQL Server Helpdesk application (MSS) and early versions of the telephony reporting application.• Created an ETL system for NCR’s telephony reporting application. Supported persistent data as well as data that changed every few seconds. Allowed the helpdesk to run more efficiently and supply reporting and MI on 40,000 calls per.

London, United Kingdom

Organising Installations Moves Additions and Changes for large retail customers. Transitioning into a technical role.• Produced ad-hoc reports for management. Required analysis, data grooming and complex queries. Allowed the business to bid for more contracts.• Designed reports for the business. Helped them define terms and map those to data fields that.

Glasgow, United Kingdom

Planning and dispatching maintenance and break fix visits for a team of IT and ATM field engineers as well as administering the telephone system.• Scheduling engineer visits • Administering the telephone system.