Tim Leach Email & Phone Number

New York, Ny, Us

-Conduct biweekly 1:1s and Pod meetings with six members of the Agent Experience (Customer Success) team to discuss their books of business and their personal and career development.-Support fellow Agent Experience Managers and other internal team members with regular guidance on product troubleshooting, handling difficult client situations, and addressing miscellaneous queries to enhance team performance and client satisfaction-Partner with Strategic Growth Managers on strategy and logistics for welcoming new agents to Compass, including solutioning calls with prospective agents to demo our technology and explain our support model-Project manage programming sessions aimed at empowering agents with impactful knowledge to enhance their business practices and industry/market acumen-Excel in daily Agent Experience responsibilities while effectively managing additional Pod Leader duties

New York, Ny, Us

-Serve as product expert for Compass proprietary technology to guide agents in enhancing their platform usage and strengthening their business approach-Collaborate with Sales Managers, Marketing Advisors, and other cross-functional teams to create and implement business growth and success strategies for agents-Manage a portfolio of 150+ real estate agents by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings-Routinely invited to deliver presentations to different company groups and locations due to a dynamic, effective, and engaging presentation style-Partner with Strategic Growth Managers on strategy and logistics for welcoming new agents to Compass and overseeing a seamless transition-Provide data and assist creation of sales meeting presentations and office-wide communications

Austin, Texas, Us

-Adapted to total remote working conditions while fostering relationships and offering dedicated support to 300 clients generating $8 million annually-Expanding business with key clients using analytics and market insights to tailor recommendations on a per-job basis -Selected as one of three Sales/Client Service duos for Indeed’s 2021 Global Kickoff Meeting to present our client’s success story of upselling all of Indeed’s products resulting in a revamp of their entire recruiting process, immediate significant increase in job applicants, and a new $100,000/quarterly agreement -Collaborated with clients for creative and efficient optimization of their hiring strategies by employing Indeed technologies and products that give clients custom, multi-faceted options to help achieve their hiring goals-One-to-one and group new-hire mentorship via product walkthroughs, Q&As, and shadowing sessions

Austin, Texas, Us

Key Achievements:-Selected to meet weekly with Indeed’s global product team to discuss site progress and brainstorm improvements-Managed a project cataloging Indeed employee and client feedback for improving our site and its features -Provided high-quality client service and counsel for all business clients over our live chat service, phone, and email -Consulted with employers to create detailed job postings and effective budgets within a cost-per-click model-Troubleshooter for issues revolving around the client's account, job postings, and other related queries surrounding Indeed-Engaged with other teams within our Client Services and Sales departments to ensure our clients maximize their ROI

Philadelphia, Pa, Us

-Set-up, execute, and breakdown on-site appearances.-Responsible for maintenance of station vehicles and prize inventory before, during, and after events.-Worked closely with promotions team and Promotion Director.-Interacted as brand ambassador with clients, listeners, and artists at events.-Researched potential events for CBS Radio participation.

-Researched and wrote responses to HARO’s (Help A Reporter Out), covered PR issues to help MMC connect with journalists and market their brand to be featured in advice columns.-Devised pitches, articles, case studies, and recommendation letters for MMC clientele.-Edited, revised, and formatted professional documents for recruiting clients including long and short resumes and cover letters.-Created case studies to provide and illustrate potential clients with real-world examples of the type of clients, challenges, strategies, and results successfully achieved by MMC. -Wrote and edited article on Mawano Kambeu for Southern Connecticut State University’s Newspaper SouthernNews (see below).

Boston, Ma, Us

- Crafted media lists of client contacts using Cision.- Collaborated with other interns on a summer integrated marketing campaign.- Wrote press releases, briefing documents, and biographies for clients.- Researched trends, new apps, and website placements to determine potential for 451 or its clients.

Instruction on mathematical concepts for children 9-14 using Minecraft software. Taught basic mobile app and game design for campers 7-14.

Chatham, New Jersey, Us

Classroom management, facilitated daily activities and learning experiences for preschool children.