Tim Fitzgerald Email & Phone Number

New York, United States

Brooklyn, New York, United States

Developed and implemented full-stack cloud deployment and maintenance strategy for a major arts industry SaaS product using AWS components (CloudFormation, Lambda, DynamoDB, and API Gateway), PowerShell, Node.js, and React.jsSupported consultants and product specialists serving medium and large nonprofit institutions in the arts, medical, and advocacy sectorsOther areas of focus include: automation in Windows environments deployed to AWS; internal documentation, training, and communication; evangelizing DevOps approach

Brooklyn, Ny

Served up to 20 small and medium businesses as account manager and primary support engineer. Designed, managed, and implemented capital projects including comprehensive IT solutions as needed, ranging from installing wiring to configuring new servers to implementing cloud solutions. Platforms include Windows, Mac OS, Linux, mobile devices.

New York, Ny

Worked with team to service high-end customer base with specific focus on personal technology maintenance, configuration, support, and education. As coordinator, handled intake and troubleshooting of each issue and dispatched field technicians as needed.

New York, Ny

Provided top-rated device support and personal Mac tutoring to Apple customers visiting the flagship Upper West Side store. In Spring 2010, designed and co-executed a successful pilot that evolved into a new worldwide service. Honed troubleshooting, teaching, customer service/support skills in high-paced setting.

Natick, Ma

Assisted customers and coworkers as a technical support engineer via email and telephone. Sharpened knowledge of UNIX, Linux, Windows and OS X environmentsand administrative challenges. Gained skills coordinating within and between teams to identify root causes of user issues and to develop lasting solution.

At the Tape Transcription Center I used my quick fingers, sharp ears, and broad curiousity to convert often-muddled audio recordings into text. I worked from home and in TTC's offices to produce quality transcriptions of audio recordings.

As 1 of 7 regional organizers responsible for mobilizing MoveOn.org's massive member base in the Seattle area, recruited volunteers and trained them to recruit and train other volunteers with the ultimate goal of getting out votes for progressive candidates in the 2006 midterm elections. The campaign was highly successful. Training included several weeks in Boston working as a Canvass Director, raising funds and helping train new hires.

During the Summer of 2004, I canvassed in the Boston area raising money for the Democratic National Committee. Later, I travelled to Columbus, OH, to support MoveOn.org's Get Out The Vote operations there, first as general assistance and later as an organizer of a distributed volunteer phone bank. I also helped iron out technical difficulties.

I served a year-long term as the Youth Observer to the Board of Trustees, a non-voting but fully participating member. I was one of two youth representatives elected to the UUA’s highest political body, overseeing all of the Association’s work across the continent. I also served on the Board's Anti-Racism Committee, where I worked to develop and monitor anti-oppression initiatives within the UUA.

During the Summer of 2003, I canvassed in Boston for various non-profit organizations including MassPIRG and the Human Rights Campaign. Later I worked in Maine as a canvasser during Environment Maine's inaugural season.

I was invited to complete the last three months of the year-long position of Interim Youth Programs Specialist, where I was accountable to a national religious movement of Unitarian Universalist youth (YRUU). I worked to produce and enhance web resources for youth ministry and was responsible for the initial planning phases and follow-through staff role for a youth conference which took place successfully July 27th to August 2nd, 2003, near Buffalo, NY.