Provided internal and executive communications expertise for the Operations technology team responsible for transforming systems supporting customer service, BizOps and field services for AT&T's enterprise customers.• Planned and executed communications (SharePoint sites, newsletters, video, presentations, articles) to increase employees’ understanding of team strategies, goals and accomplishments, amplify the culture and promote a diverse, inclusive work environment.• Worked with Lean… Show more Provided internal and executive communications expertise for the Operations technology team responsible for transforming systems supporting customer service, BizOps and field services for AT&T's enterprise customers.• Planned and executed communications (SharePoint sites, newsletters, video, presentations, articles) to increase employees’ understanding of team strategies, goals and accomplishments, amplify the culture and promote a diverse, inclusive work environment.• Worked with Lean Agile Center of Excellence (LACE) and Lean Portfolio Management teams to drive communications supporting adoption of Scaled Agile methodology and the ServiceNow SAFe module. Earned SAFe 6 Practitioner certification.• Compiled agendas, run-of-show, PowerPoint slides, scripts/talking points and video segments for VP town halls. Managed broadcast logistics with production team and drove attendance via email and website.• Skills/apps: PowerPoint, SharePoint, Teams, Viva Engage, O365 apps, ServiceNow, Synthesia AI video platform. Show less

Communications & Engagement contractor with EY (Ernst & Young), the Big Four global accounting and professional services firm. Supported internal communications with content creation, editing and communications planning for the Global Assurance team, EY's largest service line representing more than 85,000 team members worldwide.

Managed speaking engagements and employee communications for the chief executive of a leading global telecom technology company. Collaborated with leaders and subject matter experts to write speeches, talking points, video scripts, social posts and internal messages for CEO. Managed freelance writers, videographers, agency talent and event teams to create high-level presentations.• Produced messaging for major events including Mobile World Congress, World Economic Forum, Nokia Global… Show more Managed speaking engagements and employee communications for the chief executive of a leading global telecom technology company. Collaborated with leaders and subject matter experts to write speeches, talking points, video scripts, social posts and internal messages for CEO. Managed freelance writers, videographers, agency talent and event teams to create high-level presentations.• Produced messaging for major events including Mobile World Congress, World Economic Forum, Nokia Global Analyst Forum.• Helped increase company’s share of voice and thought leadership in 5G technologies.• Prepared executive briefs and talking points for 20+ employee town halls worldwide.• Scripted and orchestrated logistics for CEO speeches/videos at regional sales conferences in North America, LATAM, EMEA, APAC, India and China. Show less

Contract role supporting U.S. public relations efforts for Samsung mobile products, including smartphones, notebooks, tablets and virtual reality (VR) technology.» Social media influencer strategy» New product launches» Executive speaking engagements: planning and messaging

Senior Manager/Director of Internal Communications 2012-2016Manager/Senior Manager of Public Relations 2000-2012Editorial Manager, 1990-2000Provided strategic communications counsel to senior leaders and teams across the company and all levels from front line to C-suite. Built and executed integrated communication plans. Led media relations for chain’s 1,100 stores, global sourcing, supply chain and real estate operations. Scripted executive messages and coached leaders for… Show more Senior Manager/Director of Internal Communications 2012-2016Manager/Senior Manager of Public Relations 2000-2012Editorial Manager, 1990-2000Provided strategic communications counsel to senior leaders and teams across the company and all levels from front line to C-suite. Built and executed integrated communication plans. Led media relations for chain’s 1,100 stores, global sourcing, supply chain and real estate operations. Scripted executive messages and coached leaders for interviews. Led teams and internal/external resources producing online news, print, video and digital content.Internal Comms:• Rebuilt the intranet and other channels and established daily editorial cadence, publishing 300 online stories annually.• Delivered change and culture communications through three major leadership transitions in four years.• Managed CEO's monthly town hall broadcasts on in-house TV network.• Teamed with HR leadership to help drive 100 percent gain in employee survey participation and double-digit increase in engagement scores.• Led cross-functional steering team to align internal-external communication.PR/external:• Developed PR playbook to support grand openings of more than 200 new and remodeled stores and 400+ Sephoraf Inside JCPenney shops. Led award-winning PR campaign for opening of flagship store in New York.• Directed nationwide earned media campaigns that delivered millions of impressions during key retail selling periods.• Collaborated with leaders on financial and other sensitive communications involving legal, labor, environmental, consumer and safety issues.• Spearheaded CSR and sustainability communications.Other:• Writing, editing, scheduling, budgets, production and distribution of multiple special projects, including award-winning annual reports, HR and benefits communications, recognition programs, corporate events, contests. Coordinated internal & external resources including freelancers, agencies, printers, photographers, talent. Show less