Timothy M. Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Pasadena, Texas, Us

Pasadena, Texas, Us

• Escalation point for any Dynamic 365, SharePoint, or Power Platform Issues• Trained IT Team on internal business processes and flows for CRM• Led a dynamic team of 4 team members in effectively troubleshooting and implementing solutions for Power Platform, Azure, and infrastructure support, fostering a collaborative environment that encourages innovation and continuous improvement.• Leveraged strong leadership skills to guide the team in delivering high-quality results, ensuring seamless integration and optimization of technology solutions to meet organizational objectives.

Pasadena, Texas, Us

• Power Platform Development: Skilled in harnessing Power Platform and PowerApps tools to craft tailored solutions for streamlining onboarding processes, tracking quality issues for clients, and enhancing overall workflow efficiency, driving productivity gains across the organization.• Power Automate - Experienced in Power Automate to streamline processes, automate repetitive tasks, and increase operational efficiency across various business functions.• Power BI - Proficient in utilizing Power BI to analyze data, generate insightful visualizations, and drive data-driven decision-making for enhanced business performance and strategic planning.• Dynamics 365 Sales CRM Development - Worked with stakeholders to improve Business Processes within CRM system. Provided feedback to Sales team on improvements for tracking data and importing data into Power BI to help tell the story of all business opportunities.• SharePoint Administration - Worked with Internal teams with integration of SharePoint into CRM, Project Web App, and department SharePoint sites for company communication.

Pasadena, Texas, Us

• Power Platform Tenant Development & Management (Center of Excellence)• On-Prem Data Gateway / Capacity Monitoring / Datasets / Data Modeling• PowerApp Development for Business Internal Applications• Dynamics CRM Administration• Developed Solutions for endpoint devices through Intune, Autopilot, Powershell, Software packaging, Scripts, and Configuration policies. Planned deployment that limited user downtime.• Managed Patching through Intune for 750 devices.Server, AD, Exchange, GPO, DFS, M365, and MS Teams

Pasadena, Texas, Us

• Coordinated company transition from AT&T wireless to Verizon Wireless which resulted in a 30% cost savings.• Replaced over 100 wireless hot spots & mobile devices.• Managed over $100K Mobility equipment.• Installed Ethernet cables for new hire desks.• Led efforts in IT training for new hires.• Built IP Phone extensions for new PolyCom & Altigen desk phones.• Supported users overseas through an on-call rotation for desktop support.• Managed Active Directory for MACD.• Created Documentation to improve IT Operations team productivity.• Imaged laptops for New hires and PC upgrades.• Managed security building access for employees.

Auburn Hills, Mi - Michigan, Us

• Exchange Administration for new hires, transfers, and terminations• Managed Active Directory for Users, Computers, Distribution & Security Groups• Assisted Managers and Supervisors with IT Projects related to business functions• Windows Server 2008 & 2012 Support• Provided Tier 1 & Tier 2 support for IT services as weekly rotation of 24/7 on call support for Datacenter• SharePoint - Created best practices for IT documentation & asset management- deployment, diagnostics & recycling• Change Advisory Board Coorinator - Reviewed all changes to server infrastructure and programming changes to ensure the high availability of vital business applications.• Imaged Win 7 & Win 10 desktops, laptops, and tablets for new hires• Delegated NTFS Permissions to appropriate employees, but minimized access that wasn't needed• Evaluated Group Policy Management to ensure endpoint compatibility with other business applications• Assisted with daily backups for remote partner company• Monitored ESET Anti-Virus Administration and ensured that threats were deleted and endpoints kept secure• Assisted Engineers with Remediation of vulnerabilities on servers for PCI compliance• Completed Migration to Windows 7 from Windows XP environment• Assisted with helpdesk support to over 1000 users, both internal and external users

• Assisted end users through RDP troubleshooting.• Followed security policies to assist users in active directory password resets, account lockouts, and distribution list updates• Resolved issues relating to network connections, shared network drives, and printers• Diagnosed software issues with VPN, Microsoft Office Suite, and software compatibility issues• Documented all troubleshooting steps taken from original issue to final resolution using ServiceNow and SalesForce ticketing systems• Trained technicians on proper documentation procedures in ServiceNow ticketing system• Supported 38 company locations that included VIPs, technical, and non-technical users• Followed escalation procedures for business critical incidents• Assisted users with MobileIron security setup and Outlook Client setup• Evaluated Citrix/software environment issues for proper escalation to Tier 2 teams