Daniel Waters Email & Phone Number

Developed and implemented reports that identified the root causes of failed jobs, reducing their occurrence by 32% within a 6-month period.Played a key role in establishing RACI processes within the organization, enabling faster resolution of incident calls and minimizing downtime.Streamlined the patching verification process, significantly reducing the time required to ensure all applications were running smoothly after patching.Managed incident response and performed various tasks to ensure uninterrupted operations, including monitoring alerts using Splunk, SolarWinds, AppDynamics, and Control-M.Executed jobs within Jenkins and made necessary modifications in Control-M to support smooth workflow execution.Led major incident calls and effectively coordinated communication with relevant stakeholders, ensuring timely resolution and minimal impact on operations.Conducted retrospectives on major incidents to identify root causes and implemented corrective and preventative actions to prevent future occurrences.Created dashboards in ServiceNow to monitor trends and analyze data related to incidents, facilitating proactive problem-solving and decision-making.Produced monthly, quarterly, and yearly reports in ServiceNow, providing comprehensive insights into incidents and their impact on operations.Monitored system performance to proactively identify and address potential issues, ensuring optimal functionality and minimizing downtime.

Managed major incident management processes within FIS, ensuring the prompt restoration of normal service operations and minimizing negative impacts on infrastructure and service.Identified and resolved service problems for the TRIPS, OASIS, and SAND environments, utilizing advanced troubleshooting methods to address escalated issues.Assisted new and existing customers by providing clear explanations of product features, clarifying operating procedures, and troubleshooting technical issues.Developed and delivered comprehensive training programs and materials for new employees in my group, ensuring a smooth onboarding process and consistent knowledge transfer.Oversaw disaster recovery exercises for over 300 banks using TRIPS, OASIS, and SAND products, ensuring the readiness and resilience of critical systems.Conducted data analysis and system capacity planning for current environments, optimizing performance and scalability, and designed new environments within the FIS ecosystem.Led data migration efforts for environment upgrades, ensuring seamless transitions and minimal disruption to operations.Maintained clear and concise documentation, facilitating effective communication and knowledge sharing within the team.

Consulted with over 100 financial institutions and 15 internal processing centers, providing expert problem resolution and best practices guidance, resulting in improved operational efficiency and customer satisfaction.Led successful migrations for eight item processing centers, optimizing resource utilization and ensuring zero impact on end users.Diagnosed and resolved technical issues, providing timely and effective support to maintain system functionality and minimize downtime.Developed and implemented database and file clean-up procedures for the Renaissance, SAND, OASIS, and TRIPS environments, improving data integrity and system performance.Maintained clear and concise documentation of all incidents and resolutions, facilitating knowledge sharing and ensuring consistent problem-solving approaches.Collaborated with cross-functional teams to identify root causes of recurring incidents and implemented preventive measures to minimize future occurrences.Communicated technical information in a clear and understandable manner to both technical and non-technical stakeholders, avoiding jargon and acronyms.Conducted regular training sessions for internal teams and clients, ensuring proper understanding and adherence to incident management processes and best practices.

Provided technical support to 14 item processing centers across the United States, ensuring smooth and efficient operations.Administered domains and managed SQL databases, ensuring data integrity and security.Implemented robust data backup procedures, minimizing the risk of data loss and ensuring business continuity.Set up and maintained servers and workstations, optimizing performance and minimizing downtime.Conducted training sessions for end users, effectively equipping them with the necessary skills to utilize BCX software.Streamlined item processing support procedures, resulting in a 20% reduction in response time and increased customer satisfaction.Maintained clear and concise documentation of all technical processes and procedures, facilitating knowledge transfer and ensuring consistency in support activities.Diligently proofread all documentation and communications, ensuring accuracy and professionalism.

Oversaw and managed the proof, sorter capture, balancing, and cash letter operations for up to 50 banks, ensuring accurate and efficient processing of items.Implemented process improvements that resulted in a 20% reduction in errors and a 15% increase in overall productivity.Led a team of operators, providing guidance and support to ensure smooth daily operations and timely completion of tasks.Coordinated statement printing and sorting of monthly statements for multiple banks, ensuring accuracy and timely delivery.Maintained clear and concise documentation of operational procedures, facilitating training and knowledge transfer among team members.Communicated effectively with bank representatives, addressing any concerns or issues promptly and professionally.Ensured consistency and accuracy in all operational activities, adhering to industry standards and best practices.Conducted regular quality checks and audits to identify and resolve any discrepancies or errors.