Timmy Agius Email & Phone Number

- Developing and implement CRM and promotional strategies tailored to company's values, vision and to the specific preferences of our customers.- Delegating campaign plans to CRM Coordinators; providing guidance, support and training to ensure the successful execution of CRM initiatives.- Approving campaigns before they go live; ensuring they meet briefing.

• Designing, building and executing campaigns plans to engage customers.
• Ensuring all Sports CRM activities adhere to quality standards, regulation and brand guidelines.
• Analysing campaign performance and clearly articulating insight into how to improve engagement.
• Identifying knowledge, process and promotional gaps and implementing workable solutions.- Working with management to establish and achieve the objectives of the department.
• Maintaining expertise of departmental systems and processes, and guiding others on how to best use new and existing CRM tools.
• Collaborating closely with stakeholders to meet the needs of the department and the Company.

- Frequently review customer journeys, product lobbies, management of banners and categorisation of product offering- Ensure that the site experience and customer journeys are consistent, maximizing usability and accessibility across all devices- Be involved in ideation of sportsbook communications, promotions and campaigns- Take full ownership of the.

Malta

- Handled all compliance checks on new and existing clients, including risk assessment- In charge of KYC and due diligence when on boarding new clients- Prepared weekly reports as per AML requirements- Ensured that all client transactions follow the AML laws- Created A CRM portal for internal to help improve performance and delivery- Handled administrative.

Malta

- Identified and planned opportunities to improve client campaign performance.- Continually brainstormed new and creative growth strategies.- Developed unique content for a variety of clients sites to improve presence and brand awareness.- Run campaigns around sporting calendar to generate NDC's- Created and executed CRM campaigns to ensure we hit the.

Malta

- Responsible for all betting and marketing content, driving growth to social pages- Driving sportsbook offers in the UK market. - Work with operators on campaigns to drive conversion from NRC to NDC- Analyzing and providing in depth reports to management on competition- Planned and implemented social media campaigns.- Sourced and managed relationships.

Malta

- Helped handle the accounts for the marketing side of Leo Vegas- Worked closely with country managers to help achieve monthly budgets and targets- Implemented new and faster way to get documents approved and fees processed- Prepared weekly reconciliations with payment providers such as Skrill, Neteller and Trustly- Prepared and assured the accounts were.