Tim Mitchell Email & Phone Number

United States

Vice President leading a IT Operations organization of 700+ employees across the enterprise within 40+ countries, delivering services such as: • Technology field services responsible for the day-to-day technology support at each site. • Includes incident and service request ticket resolution, • New site builds and expansions, • Site IT management, • Project implementation and site-relationship management • Site preventative maintenance and assisting with Global Security… Show more Vice President leading a IT Operations organization of 700+ employees across the enterprise within 40+ countries, delivering services such as: • Technology field services responsible for the day-to-day technology support at each site. • Includes incident and service request ticket resolution, • New site builds and expansions, • Site IT management, • Project implementation and site-relationship management • Site preventative maintenance and assisting with Global Security audits Show less

Cincinnati Area, Ky

Vice President leading a IT Operations organization of 700+ employees across the enterprise within 40+ countries, delivering services such as: • Technology field services responsible for the day-to-day technology support at each site. • Includes incident and service request ticket resolution, • New site builds and expansions, • Site IT management, • Project implementation and site-relationship management • Site preventative maintenance and assisting with Global Security… Show more Vice President leading a IT Operations organization of 700+ employees across the enterprise within 40+ countries, delivering services such as: • Technology field services responsible for the day-to-day technology support at each site. • Includes incident and service request ticket resolution, • New site builds and expansions, • Site IT management, • Project implementation and site-relationship management • Site preventative maintenance and assisting with Global Security audits Show less

Cincinnati

Vice President leading a cross functional service organization of 700+ employees across the enterprise within 31 countries, delivering services such as: • Manage Global IT professionala• Govern and lead Incident and Problem Management and escalations, Release and Change • Developed and implementaed ITIL best practices• Provided Leadership and direction for Service Desk, Application Support, Change Management and Release Management teams• Manage KPIs to drive and continuous… Show more Vice President leading a cross functional service organization of 700+ employees across the enterprise within 31 countries, delivering services such as: • Manage Global IT professionala• Govern and lead Incident and Problem Management and escalations, Release and Change • Developed and implementaed ITIL best practices• Provided Leadership and direction for Service Desk, Application Support, Change Management and Release Management teams• Manage KPIs to drive and continuous service improvements and accurate SLA reporting• Vendor management• Establish Enterprise technology standards to ease and enhance management and procurement • Resources to support of business value and overall objectives• Develop and implement process quality controls, monitor processes and compliance for continual technology and end-user experience improvements• IT Asset management • Disaster Recovery and Business Continuity processes • Led technical and business application development lifecycle for enterprise platforms spanning multiple business processes which supported call center functional needs. • Set and standardized architectural technology strategy across the enterprise propelling technology to meet business strategy and goals. Show less

Led the standardization of the development and production support for Sprint IT, consisting of ~300 personnel in 3 countries. • Applications hosted across multiple data centers; 1,600+ retail store locations and hundreds of care centers. • Application families include Retail, Sales Support Systems, Care Retention Tools, Account Management Tools, Corporate Portals, Identity Management, Customer Data Privacy Management and Reverse Logistics applications.

Built the design and implementation of a network computing environment based on Microsoft’s Domain architecture, Microsoft’s e-mail Exchange architecture and an external web presence utilizing the company’s AS400 business solution. Solutions provided the company with the necessary infrastructure to achieve ISO9000 certification and enhance the customer experience.

Responsible for the delivery of three technical training platforms designed to achieve the company’s business goals of enhancing the customer experience and raising the average transactional sales rate per customer. · Technical in-store training and certification program designed to enhance the sales associate’s abilities to better understand automotive systems that required a certification test out per module.· Computer based training needed to enhance sales associate’s electronic… Show more Responsible for the delivery of three technical training platforms designed to achieve the company’s business goals of enhancing the customer experience and raising the average transactional sales rate per customer. · Technical in-store training and certification program designed to enhance the sales associate’s abilities to better understand automotive systems that required a certification test out per module.· Computer based training needed to enhance sales associate’s electronic cataloging experience. This ensured the customer obtained the proper service, tools and automotive knowledge needed to resolve their automotive issues.· Designed a program to develop thirty national technical trainers that the company used to orchestrate corporate change and positively affected sales and productivity. Program was designed to deliver technical and management development training, and was credited for providing a 15% company average sales increase and a 10% increase in manager retention Show less