Tim R. Email & Phone Number
Who is Tim R.? Overview
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Tim R. is listed as Service Desk and SOC Analyst at Intelliworx Managed IT, a company with 38 employees, based in Pasig, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Tim R..
Tim R. previously worked as Service Desk Analyst at Intelliworx Managed It and IT Support at Fibernet Konstrukt Corp.. Tim R. holds College, Computer Engineering from Rizal Technological University.
Email format at Intelliworx Managed IT
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About Tim R.
Tim R. is a Service Desk and SOC Analyst at Intelliworx Managed IT.
Tim R.'s current company
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Tim R. work experience
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Service Desk Analyst
CurrentIt Support
- Provide 1st/2nd level support to users/clients applying logical basic/advanced troubleshooting to such as (O365, Google Workspace, Windows, Network configuration, Software License, and Hardware issues)
- Perform monthly check-ups and maintenance of all desktop computers and accessories, laptops, audio/video (conference display and sound system) equipment, printing machines, and cameras.
- Monitor employees connecting from outside the company network using a VPN client.
- Designing and implementing workstations for onboarding employees and department expansions.
- Monitoring Firewall security and system logs and implementing Threat prevention exceptions.
- Extracting System logs for the internet bandwidth is utilization.
It Service Desk L2
- Handle technical concerns raised by L1 and provide much more attention and care for their services
- Communicate effectively with the customer regarding issues and potential problems.
- During change, act systematically to respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
- Perform fast turnaround of customer requests.
- Escalates complex or unresolved incidents to level 3.
- Records and tracks issues from the outset to conclusions
It Service Desk L1
- Handled incoming calls and identify and diagnose the issues and problems
- Categorized and recorded reported queries and provide solutions
- Advise users on an appropriate course of action
- Escalate, if needed, unresolved problems to a higher level of support
Colleagues at Intelliworx Managed IT
Other employees you can reach at intelliworx.com.au. View company contacts for 38 employees →
Mary Grace Dorado
Colleague at Intelliworx Managed ItPhilippines, Philippines
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JR
Juliana Rixen-Capo
Colleague at Intelliworx Managed ItGreater Sydney Area, Australia
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SJ
Samuel James
Colleague at Intelliworx Managed ItSydney, New South Wales, Australia, Australia
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JR
John Russell Jaway
Colleague at Intelliworx Managed ItMarikina, National Capital Region, Philippines, Philippines
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JE
Jaemart Enriquez
Colleague at Intelliworx Managed ItPasig, National Capital Region, Philippines, Philippines
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NB
Nathan Bye
Colleague at Intelliworx Managed ItCranebrook, New South Wales, Australia, Australia
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JM
Jude Michael Guinto
Colleague at Intelliworx Managed ItCalabarzon, Philippines, Philippines
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SK
Samrat Kuikel
Colleague at Intelliworx Managed ItQuakers Hill, New South Wales, Australia, Australia
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JM
Jason Mcdougall
Colleague at Intelliworx Managed ItGreater Sydney Area, Australia
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JP
Jose Pacholo Jazmines
Colleague at Intelliworx Managed ItCalabarzon, Philippines, Philippines
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Tim R. education
Frequently asked questions about Tim R.
Quick answers generated from the profile data available on this page.
What company does Tim R. work for?
Tim R. works for Intelliworx Managed IT.
What is Tim R.'s role at Intelliworx Managed IT?
Tim R. is listed as Service Desk and SOC Analyst at Intelliworx Managed IT.
Where is Tim R. based?
Tim R. is based in Pasig, National Capital Region, Philippines while working with Intelliworx Managed IT.
What companies has Tim R. worked for?
Tim R. has worked for Intelliworx Managed It, Fibernet Konstrukt Corp., and Curo Teknika, Inc..
Who are Tim R.'s colleagues at Intelliworx Managed IT?
Tim R.'s colleagues at Intelliworx Managed IT include Mary Grace Dorado, Juliana Rixen-Capo, Samuel James, John Russell Jaway, and Jaemart Enriquez.
How can I contact Tim R.?
You can use AeroLeads to view verified contact signals for Tim R. at Intelliworx Managed IT, including work email, phone, and LinkedIn data when available.
What schools did Tim R. attend?
Tim R. holds College, Computer Engineering from Rizal Technological University.
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