Timothy Imlay Email & Phone Number

Legacy support & IT professional responsible for a variety of changing job functions to assist the needs of a quickly growing company, including: pre/post-sales support engineering, customer relationship management, new employee interviews/onboarding/training, certification program development, API/SDK specialist, documentation, dedicated customer.

Responsible for recommending and completing sales orders for telecommunications solutions including ATM, DSL broadband, video-on-demand, and mobile broadband services to business customers. Metrics consistently ranked among top employees.

Performed system engineering tasks for local healthcare business including hardware installation, WAN configuration, VPN administration, mail & website administration

Primary support engineer for critical government accounts including Department of Labor, Department of Veterans Affairs, and US Coast Guard. Interviewed, trained, and managed a team of 30+ support employees enabling the company to in-source support functions two months ahead of schedule. Created quality assurance and call history reports used for corporate.

Responsible for total network monitoring and maintenance communication for a carrier-class telecommunications company via Cisco environment. Supported business customers concerning installation, connectivity, and understanding of supported technology and products. Provided beta-testing, documentation and peer training for internal and external products.

Responsible for monitoring & troubleshooting mission-critical computer processes, print jobs, magnetic tape backups, payroll processing, and a network consisting of modern and legacy systems including Windows NT 4.0, Windows 2000, Linux, and VAX/VMS. Provided on-call computer and terminal services support for remote employees.