Timothy Knickerbocker Email & Phone Number

Madison, Florida, United States

• Edited and evaluated student writing, providing constructive feedback
• Met with students individually both in-person and online to discuss their work to provide editing feedback and guidance for improvement of their writing
• Achieved 80% success rate for student success
• Developed and presented presentations both in-person and online
• Instructed students on a variety of subjects including English grammar and mechanics and literature including comics/graphic novels, fairy tales, speculative fiction
• Utilized collaborative software to facilitate online meeting efficacy

Tallahassee, Florida, United States

• Communicate effectively with customers of diverse cultures and languages
• Maintain excellent customer relations skills
• Maintain high efficiency standards, answering 90+ calls per day
• Successfully solved account inquiries and technical issues for clients
• Worked directly with clients to set up, manage, and cancel accounts as well as resolve account delinquencies
• Successfully ensured all client interaction was properly documented for company record keeping and to ensure future excellent client interaction

Tallahassee, Florida, United States

• Planned and delivered college-level writing instruction
• Incorporated the use of audio-visual aids and various teaching methods to ensure student success
• Edited and evaluated student writing, providing constructive feedback alongside traditional proofreader’s marks

• Communicate effectively with customers of diverse cultures, languages, ability, and ages
• Maintained excellent customer relations skills through in person interaction with guests, including issue resolution, facility inquiries, and general company inquiries
• Maintain high efficiency standards without compromising customer relations Standards
• Operated attraction equipment precisely to follow operational procedures
• Maintained constant awareness of attraction equipment to maximize safety
• Successfully improved guest experience though creative thinking with proven knowledge of storytelling, especially for children

Master Of Arts - Ma, English Language And Literature/Letters

Activities and Societies: English Graduate Organization; Sigma Tau Delta English Honors Society

Bachelor Of Arts - Ba, English Language And Literature/Letters

Activities and Societies: I participated in the University of North Florida Honors Program. I successfully completed both the 2 year.