Timothy Knickerbocker Email & Phone Number

Madison, Florida, United States

• Edited and evaluated student writing, providing constructive feedback• Met with students individually both in-person and online to discuss their work to provide editing feedback and guidance for improvement of their writing• Achieved 80% success rate for student success• Developed and presented presentations both in-person and online• Instructed students on a variety of subjects including English grammar and mechanics and literature including comics/graphic novels, fairy tales, speculative fiction• Utilized collaborative software to facilitate online meeting efficacy• Exercised diligence and resourcefulness without supervision• Conveyed complex information in a clear and accessible way• Utilized multi modal approaches, such as audio-video technologies to improve presentations• Chaired Disability Resources Faculty Committee• Participated in committees that successfully created improvements to campus wide student learning outcomes

Tallahassee, Florida, United States

• Communicate effectively with customers of diverse cultures and languages• Maintain excellent customer relations skills• Maintain high efficiency standards, answering 90+ calls per day• Successfully solved account inquiries and technical issues for clients• Worked directly with clients to set up, manage, and cancel accounts as well as resolve account delinquencies• Successfully ensured all client interaction was properly documented for company record keeping and to ensure future excellent client interaction• Trained and mentored multiple new employees• Created and updated customer service call scripts that met client expectations• Edited call scripts to ensure proper grammar, clarity, and courtesy

Tallahassee, Florida, United States

• Planned and delivered college-level writing instruction• Incorporated the use of audio-visual aids and various teaching methods to ensure student success• Edited and evaluated student writing, providing constructive feedback alongside traditional proofreader’s marks

• Communicate effectively with customers of diverse cultures, languages, ability, and ages• Maintained excellent customer relations skills through in person interaction with guests, including issue resolution, facility inquiries, and general company inquiries• Maintain high efficiency standards without compromising customer relations Standards• Operated attraction equipment precisely to follow operational procedures• Maintained constant awareness of attraction equipment to maximize safety • Successfully improved guest experience though creative thinking with proven knowledge of storytelling, especially for children

Master Of Arts - Ma, English Language And Literature/Letters

Activities and Societies: English Graduate Organization; Sigma Tau Delta English Honors Society

Bachelor Of Arts - Ba, English Language And Literature/Letters

Activities and Societies: I participated in the University of North Florida Honors Program. I successfully completed both the 2 year.