Currently makes important policy, planning and business strategy decisions. Develops, implements and reviews operational policies and procedures. Assist with HR recruiting when necessary. Helps to promote a company culture that encourages top performance and high morale.

Held several positions in all aspects of freight business, from Dock Records Clerk to Dock Supervisor. Responsibilities included all facets of daily operations of the Hub, including, but not limited to line haul, dock operations, maximizing worker utilization and efficiency for successful deliveries and world class customer support. Monitored and controlled aspects of the HUB P&L directly related with operations. Supported staff by recruiting and training new employees; maintaining a safe and clean work environment; educating and directing personnel on the use of control points, equipment, and resources. Ensured compliance with establishments policies and procedures.

Applied excellent leadership abilities by managing and organizing daily operations with a goal of controlling costs and ensuring high quality of service and presentation within the restaurant and bar. Oversaw stock levels and inventory orders; trained and supervised staff members; demonstrated excellent customer service on a daily basis; and managed high-stress situations calmly and with good judgment. Continuously ensured that customer service standards were met and/or exceeded.