Mark Rivera Email & Phone Number

Dallas/Fort Worth Area

North Texas, Oklahoma

Dallas/Fort Worth Area

Residential and commercial maintenance and repair services.

Carrolton, Tx

Ship on demand - Total Chemical Management for the aerospace industry.

Haltom City, Tx

• Maintain 42 retail stores and 80,000 sq. ft. warehouse to include:• Interior build-outs; installation, maintenance and repair of video, electrical, HVAC, surveillance, plumbing and lighting.• Employee supervision and coaching.

•General residential remodeling and construction.•Performed maintenance, carpentry, electrical and plumbing services.

- Provided 24/7 maintenance and service of customers HVAC systems and emergency generators.- Provided technical suport as needed for maintenance/repair of electrical and mechanical systems, environmental control systems, interior/exterior lighting and building repairs.

•Provide technical support as needed for installation, maintenance/repair of electrical and mechanical systems, HVAC, plumbing, irrigation systems, interior and exterior lighting.•Provide coordination and scheduling of onsite maintenance personnel and outside subcontractors. Ensure permits are filed and meet with inspectors.•Oversee interior finish-out construction and timely and orderly completion of project.•Manage the timely coordination and completion of facilities work orders.•Conduct value engineering studies to help track and monitor construction costs.

•Managed and orchestrated the design, manufacture, delivery, installation and removal of Pagoda Brand Kiosks.•Coordinated the design and location of kiosks in conjunction with manufacture representatives and mall management criteria. Interacted with maintenance department and Pagoda brand to resolve maintenance, repair and technical issues.•Mediated issues between real estate directors and Pagoda management. Led weekly informational property development report meetings and communicated project status. Coordinated and facilitated weekly meetings with kiosk manufacture and installation representatives. Communicated with regional managers, store directors and key personnel.

•Managed the coordination of construction projects for Dal-Tile and American Olean Sales Service Centers (SSC’s) nationwide. Managed vendor relationships. Executed all details of construction schedules and project work among vendors and facilities.•Simultaneously managed up to 28 projects in various phases of construction. Coordinated and scheduled materials, general contractors and Integrated Services (IS) for facility finish-out. Orchestrated IS project involvement for all necessary communication requirements.•Coordinated and facilitated weekly IS Remodel/Relocation meetings.•Conducted on-site punch-list inspections, ensured completion of those items.•Prepared and distributed requests for proposals (RFP) to general contractors, evaluated and awarded contracts.•Prepared Capital Expenditure estimates.•Conducted value engineering studies to help track and monitor construction costs.•Ensured SSC maintenance issues were resolved and project completed on or under budget.

•Provide technical support as needed for installation, maintenance/repair of electrical and mechanical systems, HVAC, plumbing, irrigation systems, interior and exterior lighting.•Scheduled and supervised sub-contractors.•Computer network system administration, to include; upgrades, repair and installation.

•Managed business development for U.S. Southwestern Region. Identified sales opportunities and developed sales strategies. •Prepared and delivered sales presentations. Municipal relationship management. Remote training and customer support. Liaison to service providers and end users.•Technical support and systems administration.

- E-Business Solutions Sales and Service Provider and Carrier Group•Managed multi-million dollar accounts for U.S. Western Region, including Genuity/GTE Internetworking and Verizon.•Developed account sales strategies, prepared forecasting reports. Conducted requirements gathering meetings.•Prepared and delivered winning sales presentations, analyzed sales reports, coordinated and facilitated meetings, presentations and training for customers and colleagues.•Coordinated sales engineer support to ensure customer satisfaction.•Excelled at customer relationship management, trouble-shooting and problem solving.

Provided project management support, system planning and administration for Operational Support Systems (OSS) on SONET and ATM/FR Layer 1 optical backbone network.Managed the highly successful system deployment and implementation of Nortel's network management system for the SONET production Network. Managed the highly successful deployment and implementation of Tellabs 5500 Digital Cross-Connect element Management System.Managed platform upgrades and product testing. Organized, prepared and facilitated presentations, requirements gathering sessions and technical meetings. Subject Matter Expert on diversified hardware and software platforms. Assisted with help desk duties, installation and configuration of Microsoft windows 95/98/NT/2000, MS office Suite 97/2000, troubleshooting and end user support.

•Production Support for the Assignment Activation and Inventory Services (AAIS) Phase II Group. Created and managed conceptual and technical solutions for complex business and technical problems.•Developed, implemented and verified standards and results.•Evaluated hardware, software and technical procedures. Assisted in complex problem resolution, business case development and help desk support.

•Performed second level system administration, technical support and internal data network administration for the network services support systems.•Delivered 24x7 administrative and technical support of computer systems, remote communications equipment and data networks which included local exchange, inter-exchange and data transport.•Planned, implemented, installed, maintained and administered ATM/FR, ISDN, DECNET, Ethernet and FDDI LAN’s, WAN’s network peripherals and support systems, remote devices and data networks.•IBM AIX certifications.

- White Sands Ground Terminal (WSGT) Automated Data Processing Equipment (ADPE) Department.•Provided hardware expertise in the real-time support environment to rapidly assess and recover from hardware anomalies.•Configured, operated and performed preventive and corrective maintenance on DEC VAX computer systems, Sun SparcStations, Personal computers, and all associated peripherals.•Installed, configured and administered various network routers, hubs and gateways.•Implemented upgrades and performed routine maintenance.

- White Sands Ground Terminal (WSGT) Design Engineering and Fabrication Department.•Constructed and modified circuit boards, cables, equipment chassis and other hardware.•Performed system troubleshooting and corrective maintenance, operated digital and radio frequency (RF) test instrumentation.

Certificate

Associates Degree

Education record