Timothy Smith Email & Phone Number

Atlanta, Georgia, United States

Work closely with our solution architects’ team, sales team, clients, and partners, taking ownership of the technical aspect of the engagement and ensuring customer success.Provide integration pre-sales support during the evaluation of BlueCat’s solutionConsult on solution architecture within the context of the client’s integrations business goalsDesign the solution architecture using BlueCat and related adjacent technologiesDeliver on-site and web-based presentations to broad audiencesActively participate at trade shows, seminars, and speaking engagements to identify new business opportunitiesProvide feedback to Product Management and Engineering on product functionality and future enhancementsAssist the Solution Architect in responding to proposals and RFPsAssist in the Proof of Value process with their customers including: - the documentation - customer use-cases and success criteria, - development of the solution’s proof of concept - technical setup and walkthrough of the Proof of Value processGather Customer requirements and provide estimatesAssist in Statement of Work developmentDrive Field Engineering product suite adoption (adaptive application/plugin)Closely work with Field Engineering development teams, planning out the development of Customer engagementsManage the overall development for Customer specific solutionsDelivery of solution developed by Field Engineering development teams

Greater Atlanta Area

Responsible for the coordination and completion of tasks and activities as the Project Lead/SME, and in accordance with PowerPlan’s methodology. Contribute to the development of project schedules and budgetary constraints; provide early notice of any potential risks or issues with respect to adherence to project schedules or budgets.o Hands-on project design and execution with an emphasis on best practices and early adoption by the client team.o Gather, document, and analyze client requirements.o Develop functional/technical specifications to transform client requirements into an actualized application environment.o Configure the application to meet the approved design.o Assist clients with data cleansing and conversion.o Build technical programs for integration & conversion in accordance with the design.o Support application go-live cutover and transition to support in alignment with PowerPlan standards.o Assist with the development and execution of use and test cases.o Support client testing and provide defect resolution.o Provide knowledge transfer to clients and ensure the client staff members are ready tooperate the application upon go-live.o Assist clients in transitioning the application to the client’s production support team.o Plan and execute effective hand-off to PowerPlan’s Support organization.o Engage with the client team to identify skill or knowledge gaps that might be addressed via PowerPlan’s training organization and/or via an enhanced support model. Communicate status updates, risks and issues to customers and internal stakeholders as appropriate. o Address risks and resolve issues relating to implementation; as Project Lead/SME.o Write interfaces, conversions, and other technical build items. Other responsibilities include unit testing, regression testing, and performing analysis to ensure the project meets specific customer requirements while also adhering to company standards.

Global Services ConsultantPTCGlobal Services Consultant specializing in implementations and configuration of Windchill PDMLink and Windchill Product Analytics.• Shared in the design and implementation process of technical solutions for user-specific and design engineering businesses• Worked with clients to deploy Windchill Product Analytics for material compliance and management• Work directly with varying levels of client seniority to ensure process efficiency, solve business pain points by aligning value drivers to PTC Best Practices and process framework • Customized user experience and interface to meet the services, operations, and marketing requirement set forth by client leadership• System optimization, performance tuning, and overall system maintenance • Effectively manage client relationships and PTC on-site/remote teams • Provide production system support and end user support • Deliver customer training to ensure business adoption and satisfaction• Drive agile development methodology to allow implementations to flow seamlessly into customer’s production environments, with complete Verification and Validation phase

• Managing the business and in-store operation teams for several locations • Supporting district operations and all district staff• Establishing relationships with multiple stakeholders, both internal and external• Summarizing field data for analysis• Utilize Microsoft Office reports to summarize district field performance• Presenting district summaries to District Team Managers and Area Field Managers with recommendations based on completed investigations• Ensuring operational excellence in all areas by partnering with field management• Ensures event store coverage meets client and MarketSource targets by partnering with field management• Providing coaching and training to part-time Reps for compliance in IVR, Call Reports, Training, etc.• Providing Excellent Customer Service• Ensuring any client and/or customer concerns are solved effectively and promptly• Forecasting scheduling needs and ensuring sufficient scheduling to meet client demand• Coaching Reps to execute their job responsibilities• Serves as point of contact for Account Sales Representatives in regards to scheduling and other operational elements

• Main support for campaign managers and campaign execution tasks. • Trafficking, assigning 3rd party tracking, research tags.• Helping clients transform abstract concepts and ideas into concrete advertising campaigns.• Encoding videos and interactive banners with proper quality controls and specification• Working Knowledge of DART.• Assigning creatives to placements. • Responsible for completing tasks related to campaign setup and maintenance, pulling metric based reports, and pivot tables.• Main point of contact/support for clients and publishers.• Experience working in CRM tool.• QA insuring delivery/usability testing.

Phone center operator for all incoming calls.Answered questions pertaining to financial aid specifics.Completed paperwork when short staffed.

Initiated in April 2009; Managed 13 members, including 10 new initiates.Presiding officer over all chapter activities.

Efficient and effective interactions with customers.Knowledgeable about products and utility of products.Experienced in personal selling.

Bba, Information Systems

Bba, Information Systems; Technology Sales And Marketing