At Atrium Health, we've improved service support for over 150,000 end-users, enhancing the integration and functionality of healthcare IT systems. My expertise in Help Desk Support and Process Monitor has been instrumental in deploying and troubleshooting critical software, ensuring efficient patient care delivery.The collaborative efforts with project management and the Epic team have honed my ability to document and resolve IT issues effectively, supporting both clinical and business operations. Committed to providing amiable and efficient service, my role contributes to a seamless healthcare experience and upholds Atrium Health's dedication to excellence in patient support.