Focus on building relationships with Coveo's strategic GSI/SI partners within the Service and Workplace verticals. My partners focus on Salesforce, ServiceNow, Zendesk and Employee Experience Portals, such as Simpplr and LumApps. I've also built and maintain Coveo's relationship with Carahsoft in the State and Local Government vertical.

• Maintain partnership with ServiceNow Account Executives, Client Directors, Solution Consultants, and their leadership to identify new ServiceNow implementation opportunities• Initiate and manage strategic sales activities for key accounts and territories utilizing Salesforce• Accenture central point of contact for all Accenture ServiceNow activities for assigned accounts and territories• Maintain relationship with Accenture account teams, bringing new ServiceNow opportunities to the team and bridging the relationship between ServiceNow and the Accenture account teams• Maintain relationship with Global Accenture ServiceNow Solution Architect practice, engaging them with new ServiceNow opportunities to scope and build a resource plan• Responsible for providing pricing for the solution provided by the Solution Architect• Maintain relationship with Global Accenture ServiceNow Delivery leadership, and work with them to identify appropriate delivery resources to staff a solution

• • Responsible for scope, budget and timelines throughout all engagements.• Submit and manage resource requests in a timely manner. • Work with the Resource Manager to adjust and prioritize resource requests as required by the business demand.• Day to day leadership and management of the delivery team assigned to the engagement.• Work closely with the Accenture leadership team to establish and maintain high performance standards.• Work with the sales team to provide feedback on the solution design and Statement of Work.• Represent Accenture ServiceNow practice on new client pre-sales opportunities.• Assist Accenture ServiceNow leadership team in reviewing deployment approach and methodologies to increase customer satisfaction, reduce timelines, reduce risk & reduce unbillable activity.• Work with Accenture leadership team to manage engagements in-line with business priorities.• Inform customer on the survey process and our expectations throughout the engagement.• Identify risks and issues in a timely manner.

Delivery Manager - Midwest energy client• Launched services for ITIL Service Desk and end user support at multiple locations (Novi, MI and Cedar Rapids, IA), including clients ServiceNow solution (Helsinki). • Managed teams providing ITIL Service Desk and technical support services at multiple ITC locations.• Identified multiple shift-left opportunities, reducing desktop tickets by 25%.• Utilized ServiceNow to provide client with their asset management solution.• Managed integration of clients SCCM environment with ServiceNow for IT asset management and compliance.• Managed team’s utilization of clients SCCM environment for imaging, packaging all desktop applications and to completion of monthly desktop patching. • Managed team responsible for identifying and resolving desktop security vulnerabilities.• Procurement all of clients IT assets (hardware and software).• Point of Contact for relationships with hardware and software vendors.• Point of Contact for clients IT relationship with clients supply chain.• Managed the financial health of multiple accounts including:o Yearly forecastingo Monthly actualso Monthly billing/invoicing• Responsible for recruiting and staffing decisions for multiple locations.• Managed the executive relationship for the account.• Initiates needs assessment activities with client to ensure delivery was on time and within budget.• Assist with sales organization on all new sales activities, change of scope and performed strategic business planning.

• Negotiate the terms of multiple scopes of work with vendor.• Successfully negotiated a reduction is costs of over $15,000 to launch multiple instances of the CA IT Service Desk tool for internal global customers.• Coordinated efforts for the launch of ITIL Service Desk for multiple internal global customers of Visteon and vendor. • Utilized MS Project to manage the launch of dedicated, ITIL-Certified, CA IT Service Desk tool for multiple internal global customers to Visteon and vendor, providing Incident, Service Request, Change, and Problem Management modules. • Utilized MS Project to manage the addition of the ITIL-Certified CA Asset Portfolio tool for multiple internal global Visteon clients.• Successfully migrated multiple applications from client Data Center to vendor hosted Data Center.

Managed the delivery of multiple IT services and account relationship for multiple clients in various industries. Major responsibilities and accomplishments:● Managed the launch of IT Service Desk to support more the 1,500 end users and provide 24 x 7 monitoring support of hosted environment, which included servers, networks, and client applications.● Managed the launch of dedicated Service Now instance that provided Incident, Service Request, Change, and Problem Management modules. Later managed the addition of the CMDB functionality to the client’s Service Now instance.● Managed the migration of more than 200 virtual servers and client applications from client’s infrastructure to cloud based hosting provider.● Managed the Business Continuity and Disaster Recovery plans for hosted environment.● Managed the migration of client’s Exchange and SharePoint environments to cloud based hosting provider.● Management of the completion and delivery of monthly reports. Reports included capacity, performance, and financial.● Managed the account where the financial growth was approximately 35% over 2 years.● Managed the Executive relationship for accounts supporting applications such as SAP and Hyperion.● Managed the launch of Desktop as a Service for account.● Successfully worked with multiple clients to renew expiring contracts.

Managed the delivery of multiple IT services and account relationship for multiple clients in various industries. Major responsibilities and accomplishments:● Managed the launch and provided management of services for multiple regional IT Service Desks. As part of these projects I also managed the launch of multiple Service Desk ticketing solutions The most common were Remedy and Nimsoft.● Managed the launch of a Global IT Service Desk supporting multiple regions and languages.● Managed the growth of IT services for a client in the manufacturing industry. Increased the accounts profit margin by 45%.● Managed a short term project to refresh 1,500 users, located in multiple locations, to Windows 7 within 3 months. Due to the success of the project, the client signed a five year contract to provide a Global IT Service Desk solution.● Managed teams providing technical support services at multiple client locations.● Managed the Executive relationship for multiple accounts.● Managed the financial health of multiple accounts including:◦ Yearly Forecasting◦ Monthly Re-Forecasting◦ Monthly Actuals◦ Monthly Billing/Invoicing● Chosen to manage and launch two new accounts to pilot new services that had not been offered by Stefanini at that time.● Responsible for recruiting and staffing for multiple accounts.● Continually received yearly evaluations of “Exceeding Expectations”.