Timothy Dorr Email & Phone Number

Texas, United States

The Colony, Texas, United States

Manage IT team responsible for supporting state-of-the-art shared reality venue. Respond to on-site incidents, and business outages while providing communication and escalations to the proper support teams.• Provide structure and process for keeping the day-to-day IT team’s operations running smoothly.• Coordinate maintenance, support, and operation of all critical technologies supporting venue operations• Actively track the progress of all tasks, projects, risks, issues, mitigation plans to reduce impact.

Oversaw operations of Patient Services launch team, having ultimate accountability for onboarding all new clients to Cencora’s HUB Patient Services organization. Ensure effective project management for process improvements, service/feature implementations, and operational enhancements while steering performance of 15 project managers, business leads, and support staff.• Responsible for execution of Waterfall and Agile projects ranging from $3,000 to $4 million for portfolio of 14 clients, with an overall annual book of business valued at approximately $10 million.• Migrated 7 client programs from Legacy CRM and third-party systems to Salesforce / Health Cloud by directing all technical and project aspects within budgetary and time constraints. • Implemented changes from identified risks and issues through continuous monitoring of project milestones and KPIs, enabling early interventions that decreased risks by 30%.• Boosted operational efficiency by creating and implementing project management training, processes, templates, dashboards, and metrics.

Frisco, Tx

Developed and executed strategic roadmaps for program portfolios valued at over $6M with 1-3 year horizon. Orchestrated execution of extensive IT cross-functional and intricate solutions, and translation of business requirements into comprehensive project plans, encompassing FDA-regulated projects and brand launches. Commended for showcasing exemplary skills in stabilizing two major top-10 programs, transitioning scenarios from client attrition to securing new business opportunities as leader in change management.• Created detailed, comprehensive plans for mixture of Waterfall and Agile projects. Acted as the primary liaison between project teams, clients, and external vendors, ensuring all parties were aligned with project goals and timelines.• Developed and managed project budgets up to $1M, achieving a 90% accuracy rate between projected and actual spending.• Provided mentorship to project management team members while devising best-practice processes and playbooks for launching new initiatives and services.• Served as key liaison for Business/IT relationship management. Improved collaboration efficiency by establishing regular sync-up meetings between Business and IT teams, leading to a 40% reduction in risk and issue response times.• Received highly prestigious Pursuit of Purpose award, highlighting the incredible efforts of team members worldwide who consistently go above and beyond in living the company’s vision to create healthier futures. Around 100 people were selected to win this award out of a global workforce of over 42,000.

Played pivotal role in offering clear direction and guidance to technical teams involved in cross-domain projects with multiple work streams, encompassing on-shore, off-shore, and third-party resources. Coordinated with senior management and stakeholders to determine project scope, objectives, and deliverables in alignment with business goals. • Lead project manager spearheading the implementation of an Oracle ATG solution for one of the largest toy retailers in the world at the time: Transition UK market, and implement a new market in Poland.• Identified and resolved project issues to ensure timely delivery of project with sense of urgency and ownership.

• Lead project manager and analyst for Maxim’s B2B/B2C ecommerce ecosystem.• Planned and managed all changes necessary for ecommerce system to integrate with SAP SD as part of SAP implementation.• Worked closely with stakeholders to understand business needs, transform these into functional and technical specs, develop project plan, and implement.• Develop and implement software project plans, lead regular status meetings, and report delivery, effort, complexity and scheduling estimates.• Technical Proficiency: Implemented solutions using Oracle SQL, Stored Procedures, PHP, and HTML. Developed single sign-on application using Active Directory and SOAP to integrate all major custom-built applications within Maxim.