Eric Leung Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Los Angeles, California, United States

Greater Los Angeles Area

• Responsible for all storage, network, and compute resources • Implementing and deploying a secure remote access solution leveraging PCoIP and VPN• Successful planning and execution of critical infrastructure projects with minimal downtime

Greater Los Angeles Area

• Windows, Linux, OSX desktop and server support (physical and VDI)• Storage management (Enterprise tiered NAS and DAS) and backup/archiving (disk and LTO)• Design, build, manage virtual infrastructure• Large file transfer system management and secure asset I/O workflow• Software and system deployment, configuration management• Network management (VLAN, VPN, firewall, filtering)• Database administration• Adobe CC and various 3D VFX application and plugin support• Render farm management and queue support• Experience supporting multiple locations (local and abroad) with centralized authentication and email services

Los Angeles

• Windows, Linux, OSX desktop and server support• VMWare, software and system deployment, configuration management• Enterprise storage management (tiered) and backup• Network management (VLAN, VPN, firewall, content filtering)• Database administration (MySQL, MSSQL)• 3D application and plugin support• Render farm management and queue support

Glendale, Ca

• Windows/Linux desktop and server support• Highly available, scalable, and fault tolerant virtualization infrastructure support• AD, LDAP, Exchange, Communicator/Lync management• Software and system deployment and configuration management• MySQL and MSSQL database administration

Glendale, Ca

• AV and IT infrastructure support and implementation• Hardware and software deployment and inventory mangement• User account creation and management• Mobile device support (iOS and BlackBerry)• Process workflow implementation and improvement• Technical and procedural documentation

Berkeley, Ca

• Directly supervise and manage a team of 5, indirectly oversee a team of 29• Oversee the in-room connection program of 10,000+ residents to ensure Internet connectivity and available technical support• Plan and execute staff hiring and immersive, week-long training sessions for staff• Coordinate Fall opening logistics for over 6,000 residents, move-in staffing requirements for the helpdesk, and • Manage projects to facilitate growth and development of the US and RCC teams• Collect and analyze various metrics to improve helpdesk and in-room connection services

Berkeley, Ca

• Oversee the in-room connection program of 3000+ residents• Directly supervise and manage a team of 6 consultants• Participate in staff selection, hiring, and training • Facilitate growth and development among staff with respect to responsibility and technology through proper mentoring and motivation

Berkeley, Ca

• Provided technical support and troubleshooting for residents living in campus residence halls via email, phone, and on-site service with issues including network configuration, peripheral setup and installation, data recovery, and malware removal• Developed infosheets for various self-help topics including personal network configuration and management and performance-improving software• Prepared and presented educational workshops covering various software titles including Adobe Photoshop and Microsoft Office