Timothy Fife, Mba, Pmp Email & Phone Number

Lehi, Ut, Us

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

Oversee Enterprise-wide technology strategy including Enterprise Systems Documentation, Change Management, Issue Resolution & Monitoring, Vendor Management & Governance, and Security & Access Controls.

Salt Lake City, Utah, Us

Provide Technical Program Management for Corporate IT and Security departments.

Salt Lake City, Utah, Us

Provide Release Management for InMoment ESaas Platform and Change Management for R&D.Provided Jira Administration for merger of 3 development teams, set up workflows and sites for Technical Success migration from Workfront.

Salt Lake City, Ut, Us

I was hired to provide leadership and strategic guidance on how to use technology to reach more people in Asia. A few highlights of what was accomplished are:✦ Enabled leaders to increase productivity and reduce travel time and costs by over 50% by providing video conferencing and webcast technology in local countries.✦ Increased communication between the Area office and remote offices by implementing SharePoint, O365 teams, OneDrive, VoIP, and networks with 99.9% uptime and under 50% utilization.✦ Assisted multiple functions with better utilizing technology so they can increase time spend supporting our 30,000 customers in Asia.✦ Partnered with HR and Finance to reduce time spent on payroll and time & attendance process by 80%.✦ Developed automated measures and KPI's to enable management to make data based decisions.In addition to process improvement we had projects that implemented many technologies including: O365, SharePoint, SharePoint Designer, ServiceNow, PowerBI, Business Objects, Tableau, Cisco SX20, Cisco SX80, Cisco routers/switches, Cisco VoIP, Meraki BCD, HP Servers, PowerApps, and more...

Washington, Dc, Us

Our team of five was responsible for designing and implementing all new technologies that were used at 7 locations with throughout the US. Worked with stakeholders at all levels to determine the business requirements and needs. Assisted in all aspects of System Development Lifecycle including yearly and future budgets, inventory, and daily operations at the locations.✦ Identified problems and business needs then designed, tested, and implemented IT solutions at multiple locations.✦ Planned, installed and supported servers, smart card systems, networks (wired and wireless), online learning management systems, and Cisco videoconference equipment.

Thousand Oaks, Ca, Us

Project Manager/Backup Incident ManagerAssigned as Project Manager to reengineer a vital logistics process that was central to retaining their 5 year multi-million-dollar contract. ✦ Led 8-month project that improved the logistics utilized by 3 groups, analyzed and evaluated needs of stakeholders designed and implemented a custom system that allowed groups to meet SLA requirements and improved efficiency (location of over 50 buildings).✦ Received Bronze Recognition award for Support of Amgen “Go Live” Implementation (Global Help Desk).

Thousand Oaks, Ca, Us

Promoted to Manager after 6 months due to leadership, communication and problem-solving abilities.✦ Led team of 8 Responsible for monitoring and ensuring timely resolution of all ERP issues.✦ Member of Amgen ERP Core Team: Centralized Global ERP desks into centralized service center to ensure consistency and standardization of ITIL processes and support.✦ Streamlined processes and procedures for supporting 3000+ ERP users of AS/400 system.

Us

I started as a technician and was promoted to supervisor after my 3 month probation was over. I lead a team of 15 support technicians to continually exceed performance expectations. ✦ Supervised and trained employees that provided technical support✦ Selected as member of the executive team that transitioned the support from 10 hrs a day to 24/7✦ Employee of the month first 3 months

Master Of Business Administration - Mba

Bs, Information Systems