Timothy Jernigan Email & Phone Number

Tampa, Florida, United States

Passionate, results-driven servant leader with experience providing direction to contact center managers, customer experience representatives and cross-functional teams enabling increased sales and superb customer experiences. Blending technology, process and people skills; along with extensive servant leadership, a customer/people first approach and analytical abilities to evolve service and sales strategies.

Mayfield, Oh

Sale’s Supervisor:lead daily operations, increase sales and implement continual improvement initiatives for a team of 20 sales consultants within the personal line’s product domain. Results: Managed, coached and developed a team of 20 sales agents. Created training, support documentation, standard operating procedures and scripts enabling efficient onboarding and call handling support for agents. Conducted regular performance reviews to ensure yearly goals & objectives were met, professional development goals on track and provided regular coaching & feedback. Implemented performance improvement plans for under performing agents. Partnered with Sr. Leadership within the personal lines product domain to streamline, optimize and simplify productivity metrics. Developed and implemented sales strategies resulting in increased sales year over year. Handled customer complaints and remediation activities to ensure customer satisfaction.

Mayfield Heights, Ohio, United States

Responsible for management and growth of assigned sales territory. Responsible for determining potential, creating, and executing a defined sales strategy for approximately 600 independent agencies.

Mayfield Heights, Ohio, United States

Took inbound calls from commercial customers and agents for changes to policy, billing, answered underwriting questions and processed endorsement.