- Provide technical expertise on new, go-to-market cloud based products including Seamless Exchange and SSA Gateway.- Aide in product maturation through process improvement and development of product enhancements.- Partner with beta clients and development team to provide timely feedback on solution design and development.- Develop PowerBi reporting for business development, project management, and client facing initiatives.- Mentor resources on technical skills including report development, SQL and CCL.- Technical skills used include but not limited to SQL, CCL, PowerBi (DAX), AHK, FHIR API, Postman, and Python.- Reporting sources include SQL, Oracle SQL, and Vertica.

- Provide technical expertise on new, go-to-market cloud based products including Seamless Exchange and SSA Gateway.- Aide in product maturation through process improvement and development of product enhancements.- Partner with beta clients and development team to provide timely feedback on solution design and development.- Develop PowerBi reporting for business development, project management, and client facing initiatives.- Mentor resources on technical skills including report development, SQL and CCL.- Technical skills used include but not limited to SQL, CCL, PowerBi (DAX), AHK, FHIR API, Postman, and Python.- Reporting sources include SQL, Oracle SQL, and Vertica.

- Led a span of 40 analysts, architects, engineers, and team leads across 10+ products.- Developed and executed plans to improve key performance metrics including client satisfaction and service level agreement.- Successfully led initiative to improve turnaround time across global support hubs (Ireland, UK, Australia, India, UAE, and Germany).- Developed actionable PowerBi reports, including Monthly Operational Report, to automate and standardize reporting (3,000+ hours saved ).- Led organizational process and monthly audit of service level agreements for all clients.- Drove process improvement with internal organizations to optimize support experience for clients.- Owned and updated Issue Resolution 2 training program for all new hires.- Mentored and developed associates on technical and customer service skills.- Technical skills used include but not limited to SQL, CCL (SQL derivative), PowerBi (DAX), and AHK.- Reporting sources include SQL, Kibana Elasticsearch, and Vertica.

- Consulted with clients on build designs and configuration requests- Developed automation tool to reduce work effort by one full time employee every year- Monitored individual client satisfaction, SLA and productivity

- Provided patient care through registration, order entry, and phlebotomy in an outpatient setting while maintaining HIPAA compliance

- Provided patients detail oriented service in a retail setting while complying to HIPAA standards