Timothy Brown Email & Phone Number

Philadelphia, PA, US

Bear, DE, United States

• Provided end to end support for all functions within Treasury
• Lead team by embodying the highest standards of integrity, work ethic and resiliency through transitional phases throughout the year
• Confidently able to communicate with/field requests from all levels of stakeholder across the firm (Front Office sales, Middle Office, Project Management)
• Enhanced financial/accounting knowledge to aid in stakeholder dialogue
• Fostered growth of junior teammates by instilling soft skills and conceptual knowledge

Greater Philadelphia Area

• Established key controls for monthly/quarterly reporting
• Liaised with external auditors from PWC to ensure process controls meet regulatory requirements
• Subject Matter Expert (SME) in financial products including Bonds, Loans, Credit Default Swaps (CDS) and Structured Notes
• Contributor to monthly reconciliation of the Firm’s $2B Balance Sheet
• Sarbanes-Oxley certified and approved tester of reconciliations throughout the Firm

• Resolution of client account inquiries within industry regulations and internal policies/procedures
• Addressed the needs of over 40 customers a day, often de-escalating disputes between card clients and merchants
• Judiciously managed the merchant chargeback process by balancing customer service and stringent internal financial controls
• Consistently exceeded department level benchmarks/quotas for quality customer service by employing a customer-centric approach to problem resolution
• Selected to conduct interviews with new hire prospects

• Deliver ultimate customer experience for every customer who enters the store
• Embody and convey Under Armour culture and company spirit
• Maintained extensive knowledge with the fit, fabric, and innovative functionality details of all Under Armour products
• Maintained inventory control to comply with advertised pricing and promotions