Timothy Sharkey Email & Phone Number

Greeley, Co, Us

Denver, Colorado, United States

Greater Seattle Area

Implemented custom streaming solutions for large scale clients to enable VOD video streaming across multiple platforms and millions of devices.Developed and maintained multiple client workflows which allowed for management of asset metadata, allow for analysis, encode, package, and publishing of content all while multiple file formats and CDNs are being used.Improved upon internal workflows to provide a more reliable and defined path for Engineers to follow. Product Owners were easily able to understand the current state of our Engineering team at a glance.

Greater Seattle Area

I am, at a certain level, a technical consultant to clients, IBM sales teams and/or IBM Business Partners. A limited overview of my goals are: - Understand the client's business requirements, technical requirements and/or competitive landscape. - Provide technical sales support which may include: collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions; deliver Proof of Concept; develop and deliver technical education; support critical situations; design solutions; and answer technical questions. When I am engaged for a specific opportunity or project, I am responsible for the technical accuracy of the proposed solution.

Greater Seattle Area

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Our goal was to provide technical support assistance to clients and/or IBM field support (SSRs) using problem determination/problem source identification skills. We achieved this by using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. We communicated action plans to the client or IBM representative as appropriate. As well as recommending and implementing new or improvements to existing technical support tools, procedures, and processes. Finally, we may provide training for and mentor others on the team and contribute to department attainment of organizational objectives and high client satisfaction.

Greater Seattle Area

Seattle, Wa

Ellensburg