Engineer Lead Analyst (VP) - Citi Architecture & Engineering - Global MessagingMicrosoft Exchange Server 2016 & 2019Strong scripting skills configuring, building and auditing the Messaging platform.Strong skills monitoring via Microsoft System Center Operations Manager 2012 R2Created Citi End-User Experience platform performing synthetic transactions, measuring, and reporting the client's experience.Manage the development environment and coordinate Global Messaging dev environment migration.

Enterprise Messaging

Primary role is to rollout Microsoft Exchange 2010 infrastructure design to production, supporting operations issues and migration from Exchange 2007 to new Exchange 2010 infrastructure.• Work with various stakeholders as we move through the project lifecycle.• Review Exchange 2010 infrastructure design.• Experienced with Windows 2012, 2008 R2 and previous version.• Supported Active directory and VMWare as services supporting the Citi’s Exchange environment.• Test and develop roll out plan of move to physical environment. • Utilized and support change control and ITIL standards• Exchange 2007 & 2010 discovery activities: validate infrastructure, availability, capacity and resources. • Develop test plans to validate functionality.• Integrate Exchange 2010 with Exchange 2007 and third party applications: Sendmail, directory services, email backup and archival, email policy management and various types of Exchange clients.• Exchange server builds and its supporting infrastructure. Develop build review and verification and documentation.• Mailbox migrations and services from Legacy to the new environment.• Develop operational processes and procedures in order to support the product effectively once in production.• Proactively support services through continual service improvement.• Ensure compliance of solutions to regulatory standards.• Exchange Release Management.• Lead and escalation point for third-party group responsible for migration issues.

Subject Matter Expert for Global Messaging’s hygiene environments collaborating with clients and company teams to architect, implement and maintain enterprise solutions involving multiple technologies.• Subject matter expert [SME] ensuring key elements are in place to support the services in production; Microsoft Exchange 2003, Build and implementation process, change management, Proofpoint Antispam/Antivirus, Microsoft System Center Operations Manager 2007 R2, NetIQ, Trend.• Support operations and project delivery impacting the internet email and monitoring supporting the global messaging environment of 600+ servers providing 99.99% availability.• Ensure committed service level and operational level targets for Messaging’s hygiene services.• Championed Pfizer’s ITIL global service support processes. • Manages the MSP Sustained Engineering team, ensuring that document and knowledge management processes and performance are compliant and continuously improved.• Accountable for global service provider metrics, reporting and quality assurance.• Architected perimeter virtualization and redesign to reduce infrastructure costs saving $75k annually.• Designed and implemented Microsoft System Center Operations Manager 2007 R2 to support monitoring the Exchange 2010 infrastructure. • Rated consistently above performance levels on annual performance reviews.• Implemented and maintained the Global Messaging test and development environments utilizing Windows Hyper-V.• Worked DMZ firewall and load-balancer to best support the perimeter environment.

Tier 3 Support for enterprise messaging environment. Operations and engineering support implement and maintain enterprise solutions involving multiple technologies.• Consistently exceeded performance levels on annual performance reviews.• Designed and implemented the global monitoring of the Messaging environment of the 400+ Corporate Messaging servers utilizing NetIQ AppManager, Microsoft Operations Manager 2005 / 2007 and HPIM.• Responsible for standards and policy implementations as per corporate change management (ITIL) specifications for “qualified” messaging environment. • Implemented planning, testing and documenting Disaster Recovery procedures developed in conjunction with Microsoft “DRIVE” program and Messaging counterparts in Europe and Asia.• Developed and implemented global test/lab environment for application, upgrade and patch rollout testing.• Maintained 3rd party software to block viruses and spam. [ProofPoint, Trend Interscan, Trend Scanmail and Tumbleweed].

Sr. Exchange Engineer responsible for day-to-day operations of the enterprise messaging system (100,000+ users).• Responsible for operations and systems supporting day-to-day operations of messaging environment.• Enforced managed standards, policies, and protocols; initiated and coordinated corrective actions resulting in 99.9% availability.• Acted as a liaison with business units, IT peers, internal customers and senior management on messaging issues.• Received award for contribution to quick problem resolutions.• Participated and lead annual 3-day disaster recovery testing exercises.• Managed re-organization project to optimized 65 server sites.• Technical lead for mass storage failure effecting information stores, resolved the failure and minimizing downtime and impact to the clients.• Member of team analyzed and addressed internal and external SMTP routing issues, secure email project and production DMZ issues.

Systems and Network Administrator responsible for day to day operations: server, network, messaging and end user support. Responsible for data center operations. Member of the team responsible for implementation of VTech acquisition. Key accomplishments included:• Planned and migrated datacenter operations from New Jersey headquarter to Beaverton, Oregon.• Developed and implemented separation plan of network and messaging environment.• Established auditing. Setup procedures to automatically notification.• Developed/supported Corporate Security and Internet access policies and procedures.• Implemented a centralized MS Exchange 5.5 environment. • Reduced hardware expenditures and administrative costs saving $200k annually. • Created disaster recovery plan.• Centralized helpdesk and established tiered support scenario. Reduced administrative costs $120k per year.• Implemented remote access strategy which reduced month access charges by $20k.• Managed the IP/systems migration for Consumer Products separation from AT&T network