Tim Anderson Email & Phone Number

Slc, Ut

Customer Service phone agent for In-bound phone support on trouble shoot & resolve member account and site issues. Have developed expertise in the complex eBay processes.

Successfully managed training to over 30 dealers on Dealer Management System software package across US & Canada. Up-sold software modules and add-ons to existing dealers. Empowered dealerships to effectively use parts, service, and sales and accounting applications.Energetically conducted phone training with start-up dealers building confidence with new software and procedures while building satisfaction with the software training process.Performed configuration of clients, PC, server and software installations.

Sales specialist for garden and power equipment. Constantly exceeded monthly sales goals by probing for needs and providing solutions, while exceeding expectations. I demonstrated leadership during store setup and weekly restocking process.

Responsible for all branch operations including collections, inventory procurement, inventory management, hiring, training, managing installation crews and warehouse personal.Created Bids to homeowners, specified material, following engineering & scheduling installations to satisfaction of customer. Designed bid Excel forms to automate and minimize pricing errors slashing pricing errors over 95%. Successfully conducted dispute resolution with vendors, customers and employees minimizing issue escalation. Continually negotiated with customers and vendors to meet schedule, saving $50,000.00 in canceled projects. Setup and maintained computer network in branch office, boosting productive. Facilitated coaching for installation and warehouse staff in customer service, sales and dispute resolution best practices.

Effectively managed, 50,000 ft warehouse. Responsible for inventory and performed quarterly inventory counts. Conducted daily branch operations including customer invoicing, managing AR, collections and inventory procurement. Responsible for hiring, training, managing warehouse and office staff. Created bids and sold product to resale contractors. Solution point for vendor, customer and employee dispute resolution.Created Excel forms to automate invoicing process, order pulls, AR tracking. Took office from hand written invoicing to computer printed invoices. Slashed pricing errors and customer complaints 80% from previous year. Setup and supported computer network, minimizing costs & increasing productivity. Trained staff on computer usage, customer service, inventory procedures.Organized warehouse move of inventory to double capacity of

Conducted new hire class room training. Supervised Compaq customer service team, solution point for irate calls, solving order and delivery issues on inbound call center. Coached team on customer service and negotiation skills.

New New hire & Quality Assurance Trainer. Conducted classroom employee training. Customer Service training of new team members. Exceeded training requirements for call center.Assistant Supervisor, Call Center. Negotiated solutions for escalated calls in Compaq team solving delivery and product issues. Coached Compaq team on customer service and negotiation skills.Product Manager on Microsoft replication team tracked and scheduled builds of Microsoft software products in manufacturing process.