Responsible for managing a team of complex commercial and auto claims litigation management adjusters across 48 states for First Group (Greyhound, First Student & First Transit). Technical expert in severe large loss claims, coverage issues, class actions, and litigation management strategies.  Lead role in Operational risk improvement by investigating, developing, evaluating, and implementing cost-effective risk management programs, including general, product, and vehicle liability and related policies and procedures. Provides expertise and assistance to Operational Leadership in minimizing the organizational exposure to potential loss and prevent claims, and promote occupational health and safety programs. Leads investigations and Root Cause Analysis, in addition to conducting Risk Assessments and making recommendations for improvement. Directs claims specific management activities and strategy, including notification to carriers, assignment of counsel, setting up and maintaining claims files, attendance at depositions, attendance at settlement conference, attendance at trial, attendance at mediation and arbitration hearings, discovery requests/interrogatories, investigations, selection of experts, ongoing monitoring of defense activities. Represent Gallagher Bassett’s interest and authority limits in negotiating claims through mediation and trial and recommend claims mitigation strategies.

Responsible for complex commercial, general liability and auto claims litigation management across 48 states for First Group (Greyhound, First Student & First Transit)

Investigate claims against insurance or other companies for personal, casualty, or damages and attempts to effect out-of-court settlement with claimant: Examines claim and other records to determine insurance coverage.

Own and operate an exclusive Allstate Insurance agency offering a variety of insurance and financial products. Responsible for start-up, business development and growth of product line within the Texas market. Oversee operations for full-service agency to include sales, customer service, marketing/business development, underwriting, claims and financial operations. Leverage strong technical knowledge with ability to build customer relationship to drive business growth and retention

Responsibilities include managing liability claims from suit notification to investigations of liability, appointment of counsel, forming a litigation plan of actions, reserve setting, settlement negotiations, reporting of claims status and settlement determination within authority limits. Coordinated notification and statements of insured policyholders, witnesses and other involved parties to obtain evidence concerning losses, such as medical records, police reports, photos, witness statements etc. Determined policy coverage issues, defense strategies, trial preparation and settlements.

Managed regional bodily injury and property damage liability claims department and staff for multi-state locations. Partnered with senior management to lead strategic planning and operational initiatives to meet overall corporate objectives. Administered and managed regional report service activities including: setting operational plan and vision, staff engagement, interviewing, training, performance management, risk and compliance management. Conducted performance appraisals, disciplinary actions, forecast scheduling, managed call volume, assigned and audited claim files.

Lead a customer serivce team in a call center enviornment. Partnered with senior management to lead strategic planning and operational initiatives to meet overall corporate objectives. Administered and managed regional report service activities including: setting operational plan and vision, staff engagement, interviewing, training, performance management, risk and compliance management. Conducted performance appraisals, disciplinary actions, forecast scheduling and managed call volume.

Handled customer service request for auto insurance carrier in a call center for several states.

Serviced existing customer accounts, developed leads for new accounts for office machinery needs, and performed servicing of equipment. Performed repair maintenance and troubleshooting on Sharp copiers, faxes, and various office machines. Maintained maintenance records and provided expense reports for each client. Managed stock of inventory of supplies and replacement parts. Coordinated with service dispatcher call status for service resolution

Held responsibility for providing direct leadership of a team of soldier’s in general military tasks, conduct monthly performance counseling sessions and coordinate technical training sessions. Operated, troubleshot and repaired the Patriot Air Defense Missile System. Acted as Disaster recovery team leader with responsibility to evaluate and assess damages and make recommendations for course of action for repairs. Monitored and managed all tools and equipment for the unit