Timothy O. Email and Phone Number

- Active Directory Administrator, Microsoft O365 Administrator implementation of New and Existing Employees / Group Policies.-Data Breach Prevention.- Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)- Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.- Work within established configuration and change management policies to ensure… Show more - Active Directory Administrator, Microsoft O365 Administrator implementation of New and Existing Employees / Group Policies.-Data Breach Prevention.- Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)- Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure- Select and implement security tools, policies, and procedures in conjunction with the company’s in house security team.- Utilizing Hyper-V Server Management Tools- WatchGuard Auth Point 2FA & Firewall Implementation. Show less

•Troubleshooting client accounts for TikTok such as TikTok for Business / Ad’s Manager / Creative Center / TikTok Business Accounts •Utilize different applications and knowledge base for inquiries. Confidential / Internal Information & External.•Communicate directly with internal employees of TikTok via Lark, Microsoft Teams applications.• Troubleshooting of product source code with Pixels, catalogs and TikTok shop.

●Utilized ticketing platforms such as Zen Desk, Bridge Trak, Peanut; to properly document steps and procedures for each plan of action while assisting users remotely, VPN, NAT, PAT and VLAN configuration, Network Security Software.●Fixme.it used to remotely assist the end-user device to troubleshoot Windows, Apple IOS platforms or IPAD tablet devices.●Ensured professional end-user support and email support documentation while using Microsoft O365 or Microsoft SQL database queries to… Show more ●Utilized ticketing platforms such as Zen Desk, Bridge Trak, Peanut; to properly document steps and procedures for each plan of action while assisting users remotely, VPN, NAT, PAT and VLAN configuration, Network Security Software.●Fixme.it used to remotely assist the end-user device to troubleshoot Windows, Apple IOS platforms or IPAD tablet devices.●Ensured professional end-user support and email support documentation while using Microsoft O365 or Microsoft SQL database queries to aggregate client data.●Supported end user support to over 100+ clients utilizing CATS MOBILE proprietary CRM software or SRS OTG.●Provide support to end users by phone, email, or site. Such as taking phone calls, answering customer inquiries, Windows 3CX calling platforms and live chat support.●Diagnosing technical issues, running tests, troubleshooting equipment, and updating software.Active Directory fundamentals; DHCP and DNS Server; Group Policy management fundamentals. 802.11, PAN/LAN/ design, configuration, and troubleshooting. Show less

●Lead installer for electronic jukebox such as the touch tunes “Virtue machine”, low voltage cabling. ●CAT 6E wired through the walls or ceiling panels, along with audio cables for the speakers, running cables through the ceiling panels ensuring proper cable management.●Remotely monitor over 100+ “Virtue machines” locations through proprietary applications for troubleshooting such as soft reboots, updating software or data collection of monetary transactions. This software can detect… Show more ●Lead installer for electronic jukebox such as the touch tunes “Virtue machine”, low voltage cabling. ●CAT 6E wired through the walls or ceiling panels, along with audio cables for the speakers, running cables through the ceiling panels ensuring proper cable management.●Remotely monitor over 100+ “Virtue machines” locations through proprietary applications for troubleshooting such as soft reboots, updating software or data collection of monetary transactions. This software can detect bill jams or any network diagnosis and maintain equipment.●Utilize company vehicles, laptops, cellphones and tools full-time. Show less

●Lead a team of 3-5 to break & fix various top brands of PC hardware, Smartwatches, Printers, Routers, Cameras and High-end Laptops. •●Data encryption, backups, recovery, cleanups, and images; Mobile Device troubleshooting.●PC/Laptop maintenance; Network Printer troubleshooting; Networking Cable management. ●Install, configure and manage software and their functions according to specifications●Implement training, development and education for new software and… Show more ●Lead a team of 3-5 to break & fix various top brands of PC hardware, Smartwatches, Printers, Routers, Cameras and High-end Laptops. •●Data encryption, backups, recovery, cleanups, and images; Mobile Device troubleshooting.●PC/Laptop maintenance; Network Printer troubleshooting; Networking Cable management. ●Install, configure and manage software and their functions according to specifications●Implement training, development and education for new software and hardware●Troubleshoot to identify and resolve problems in a timely manner and maintain records/logs of repairs and fixes. ●Identify local / work on a computer or network equipment. Show less

● Sales & Training Specialist● Traveled to top selling stores during holiday season to assist in daily/monthly quotas ● Communicated with JBL by Harman corporate team on our online workplace to post feedback, findings, and voice any concerns of each location.

● Contributed to brainstorming content creation for development team, utilizing google analytics. ● Engaged in social engineering excersizes, on-site pen-box deployments for black box pen testing.● Created social marketing blurbs content with Adobe Photoshop for friendly user engagements, twitter, word press blog content weekly.● Researched industry-related topics & conducted competitor analysis for price point advantages.● Created and distributed marketing content to advertise… Show more ● Contributed to brainstorming content creation for development team, utilizing google analytics. ● Engaged in social engineering excersizes, on-site pen-box deployments for black box pen testing.● Created social marketing blurbs content with Adobe Photoshop for friendly user engagements, twitter, word press blog content weekly.● Researched industry-related topics & conducted competitor analysis for price point advantages.● Created and distributed marketing content to advertise our company services and products through Mailchimp weekly​. Show less

New York Roar is a clothing lifestyle, it is creative Art empowered by Innovation.“Customization Apparel” is our approach, this will include various designed clothing with inter-changeable: color hoods, interior pockets, zippers, sleeves, strings, etc.Social brand awareness / marketing campaigns on Instagram / Facebook.Utilized S.A.A.S tools such as Google ads, Facebook ads, Instagram ads and promotions of diverse products / apparel within the social media platforms. Used tools… Show more New York Roar is a clothing lifestyle, it is creative Art empowered by Innovation.“Customization Apparel” is our approach, this will include various designed clothing with inter-changeable: color hoods, interior pockets, zippers, sleeves, strings, etc.Social brand awareness / marketing campaigns on Instagram / Facebook.Utilized S.A.A.S tools such as Google ads, Facebook ads, Instagram ads and promotions of diverse products / apparel within the social media platforms. Used tools such as google analytics, mailchimp to have spearhead campaigns to identify customer demographics and niches.Created websites on squarespace engaged towards direct to consumer products & professional photography.Engaged with customers on feedback of products / reviews, shipping, member areas within the platform and other common troubleshooting issues.Professional level knowledge of photography / videography, complete model portfolio of headshots / outdoor shoots. Allowing a more personal relationship between the clothing and our customers. Show less

●Adjusted insurance Copays, co ins, deductibles, write-offs, within RainTree Ledger. ●Ensured correct billing information is entered in each account with attached authorizations needed.● Managed strong relations with patients to complete successful over the phone transactions to satisfy balance dues on many accounts, also maintained a steady workflow when following up with claim status, Insurance authorizations, timely filing and appeal procedures.● Managed AR reports with steady… Show more ●Adjusted insurance Copays, co ins, deductibles, write-offs, within RainTree Ledger. ●Ensured correct billing information is entered in each account with attached authorizations needed.● Managed strong relations with patients to complete successful over the phone transactions to satisfy balance dues on many accounts, also maintained a steady workflow when following up with claim status, Insurance authorizations, timely filing and appeal procedures.● Managed AR reports with steady increase of reimbursements. Generated itemized statements with detailed information to our patients. Corrected multiple accounts when using CPT codes on 1500 forms or electronic billing.● Encrypted emails, faxing and mailing multiple forms of information needed to successfully satisfy reimbursements,including appeals, proof of timely filing, correct reimbursement amounts as per NY, NJ fee scheduling. Show less

●Conducted Pre Screening exams for optometrist, Fundus Camera, Visual Field, NCT, OU Refraction, Ishihara's Test,● Managed medical billing databases with correlation to HIPPA laws● Scribed for the doctor with correct medical terminology.● Confirmed covered medical policies for Specific Diagnosis-Procedures.● Ensured outstanding quality service was provided for every customer● Helped patients fill out all required paperwork with attached additional information as needed.