Tim Trahey Email & Phone Number

Chicago, Il, Us

-Assist direct reports in planning, communicating, and executing SEO, SEM, and Website strategies-Assist internal departments such as the SEO and Dig Ad teams on rolling out processes and strategic shifts to the Client Services team-Develop all team members based on their unique style of learning and needs to achieve the highest level of efficiency, workload, individual satisfaction, and team satisfaction.-Work directly with Agency partners such as Click Here Digital to ensure both companies understand expectations and client satisfaction is maintained-Work with various other departments to help with processes which impact various teams and departments for optimal client roll out-Assist in developing the monthly Client Services meetings-Direct oversight of team responsible for business in 15 states and over 350 clients-Evaluate client satisfaction to identify areas needing improvement or key company strengths to continue improving-Continually assist the Sr. Regional Account Director in future planning, client issues, and identifying areas of company growth-Maintained overall client retention of 98% or higher on average over 2 years -Grew team of direct reports from 1 to 8 since 2016 and state oversight from 7 to 15 in the same period-Assisted in the development of direct report and overall department restructures -Consistently developed new processes and solutions based on both client and company needs-Helped develop and implement, and maintain the Client Services Confluence Space -Assisted in the development of the new At Risk Client Process -Conduct employee reviews, provide feedback, and work with team to create and achieve measurable OKRs-Assist in the hiring process to find the best talent for Dealer Inspire

In charge of evaluating client satisfaction to identify areas needing improvement or key company strengths to continue improvingEnsuring account management team is able to successfully manage all assigned client hours and additional responsibilitiesWorking with executive team and sales team to properly pace client on-boarding with current work capacities within the companyManaging entire account management team’s client hour workloadManaging client transitions between Account ManagersReviewing team’s time tracking reports as compliance issues ariseConducting performance reviews and check-ins for members of the Accounts Team

Ensured Blue Magnet provided consistent, high-quality service, reporting, and support to all clientsHeld account managers accountable for maintaining regular communication with all clients, managing client expectations, and responding timely to all client requestsEnsured all Blue Magnet account managers provided clients with the very best recommendations and services in the best interest of the client.Planing growth and development track of Associate Account Managers

Worked alongside eleven hotels within the United States and abroad to implement unique digital marketing strategies designed to increase revenue and niche trafficHeld monthly conference calls with hotels and hotel management groups to report on online performance and plan for upcoming need dates Utilized website analytics to create and execute SEO strategies consisting of on-page, off-page, technical, and local

Manager of two departments which continually exceeded monthly goalsOversaw the design, development and launch of 40+ websites per monthMonitored the monthly updates of over 800 clients through the updates teamResponsible for placing every website live on the internet after project completionExtensive knowledge of major domain hosting companies such as GoDaddy, 1&1, Host Gator, Web.com and more

Managed project coordinators ensuring all client interaction and project needs were not only met, but exceededLiaison between all development and delivery departmentsOversaw 40+ new projects per monthPerformed site analysis, keyword research and link building for existing client sites

Interacted with clients via phone and email on a daily basis to gather information on their business, how they would like their website set up and for post launch revisions.Managed 18+ projects per month.Organized web development schedules, prepared and developed website search engine optimized content, user testimonials, quotes, etc.Input optimized text, photos, stylized lists, and all SEO into Word Press prior to website launch.

250 people hired from a pool of over 24,000 applicants for the fulltime internshipprogram.Participated on seven project teams which consistently exceeded expectations.Demonstrated ability to manage multiple tasks under pressure with tight time lines.Warrior DashPerformed customer service duties; effectively resolving registration, cost and other issues.Negotiated supply agreements with multiple vendors which yielded significant savings.Successfully managed site parking for over 10,000 cars with no prior experience.Assisted with site preparation and dismantling of events with over 20,000 participants.Firefly: East Coast Premier Musical Festival – 40+ Bands over 3 DaysAssisted with the marketing and planning activities for a musical event with over 30,000spectators per day.Coordinated hotel arrangements for musical artists.Acted as primary liaison with artist’s agents to ensure arrangement adequacy.Managed Artist Transportation Coordinators ensuring the timely arrival of musicians to venue.

Solicited donations from businesses and individuals ensuring timely realization of revenuetargets.Assisted with the design and development of revenue raising events including: dinner parties,auctions and golf outings.Liaised with members of the Bank of America Marathon team to increase donor participation.Coordinated communications with thousands of potential donors securing both monetary andnon-monetary donations.

Bachelor Of Arts, Communication Studies. Public Relations, Business

Activities and Societies: PRSSA

High School Diploma

class of 2008