Timothy Wright-Bodine Email & Phone Number

In my role I manage Encore's vMix-based control rooms for virtual and hybrid events. I work extensively with both IP and traditional video signal flows, incorporating contributions via various protocols including NDI, SRT, WebRTC, Zoom and more into polished livestream products that bring people together regardless of distance. I am also involved in the onsite deployment of our hybrid event platform on second screen iPads at event venues. To this end I am experienced with local network management and appliance-based HTTPS caching strategies to ensure smooth operation in low bandwidth environments.

United States

New York, United States

Providing technical delivery of virtual event production using vision mixing and cloud meeting software.I lead a team of event technicians to rapidly develop and implement virtual event solutions for blue chip clients.

Greater New York City Area

• Mentor teams of technicians to complete on-site setup of secure networks for corporate events• Configure and manage iPad devices for client use during events• Brainstorm with the development team and project management to resolve technical issues with event apps• Interface with customers over the phone in a polite and professional manner• Act as liaison between client and venue IT staff to ensure the smooth and secure operation of network and event apps• Guide high profile client on IPO roadshow to aid with a technical demonstration

Greater New York City Area

• Coordinated and chaired repair strategy for laptops, desktops, and mobile devices in an extremely high-velocity retail setting at Apple’s flagship Fifth Avenue store• Performed basic troubleshooting procedures on iOS devices and MAC OS computers• Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and applications• Delivered exceptional customer service while maintaining a high degree of professionalism• Developed customer relationships with the Apple culture• Remained up to date with today's technology and knowledgeable, facilitated recommendations for equipment to customers• Maintained constant contact with customers and Repair Team throughout the repair process and acted as a liaison between back and front of house operations in the Genius Bar

Fifth Avenue

• Performed on-demand troubleshooting and repair of computers and phones for 15-30 customers daily• Demonstrated strong customer focus and technical savvy by maintaining a high Net Promoter score based on customer feedback• Engaged in Genius Administrator Career Experience, and was promoted to Genius Administrator

Bachelor Of Arts (B.A.), History, 3.67 Gpa

Education record