*Create new sales territories utilizing effective interpersonal skills.*Execute canvassing methods to generate and secure new business.*Direct new accounts while maintaining existing client base.*Implement troubleshooting schematics to resolve all customer complaints and problems*Institute new sales ideas conducive to overall company profit.*Maintain thorough product knowledge.Supply related materials to clientele with appropriate technical support as required.*Interface with clients to negotiate and close sales, and establish credit lines via respective authorization.*Track and report on bidding processes to Sales Manager.

•Develop strong customer relationships•Utilize effective presentation skills to present new/ existing product•Provide business development ideas•Recommend products and procedures•Provide on-the-job supportSkills: Client Relations • Organization Skills • People-oriented • Management • Customer Satisfaction • Team Building • Sales • Customer Service • AccountManagement • Leadership •Negotiation • Process Improvement •Operations Management • NewBusiness Development • Business Development • Teamwork • Sales & Marketing • Budgeting • Customer-focused Sales

•Develop strong customer relationships•Utilize effective presentation skills to present new/ existing product•Provide business development ideas•Recommend products and procedures•Provide on-the-job support

Focusing on the four seasons of farming, with all the knowledge that planning , planting, growing, and harvesting are all of equal importance in helping you farm successfully. As your equipment resource, I especially look forward to working with you on planning for maximum productivity and becoming a more productive, lower cost producer.

I look for and explore opportunities and look to really understand the business and the solution to help you succeed.

• Operating as the lead point of contact for any and all matters specific to customers’ accounts• Building and maintaining strong, long-lasting customer relationships• Overseeing customer account management, including negotiating contracts and agreements to maximize profit • Ensure the timely and successful delivery of solutions according to customer needs and objectives • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas • Assist with challenging client requests or issue escalations as needed

• Manage high volume of client calls, prepare quotes based on technician inspections, follow up with clients.• Proactively manage accounts based in an assigned territory, updating accounts information, creating opportunities, and lead generation, begin to cultivate a client relationship• Setting and establishing attainable monthly and yearly objectives in conjunction with supervisor to reinforce continuous improvement and achievement towards company goals.

•Monitor customer satisfaction •Profile customer’s equipment, vehicles, and demographic information.•Market parts and service sales, standard job quotes•Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).•Perform follow-up calls at customer locations on major parts and service sales.•Develop new sales leads. •Conduct self in the presence of customers and community so as to present a professional image of SWP•Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.•Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.•Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.•Perform all other duties as assigned by management in a professional and efficient manner.

•Demonstrate leadership in all aspects of the store.•Coach and mentor service department employees on a regular basis with regards to efficiency, productivity, rework, and gross margin. •Ensure customer satisfaction. Work with the service team to know the customer’s current and future expectations and work with all store departments to resolve customer concerns.•Manage the scheduling of all service work and assignments.•Manage the timecard review and signoff for all technicians.•Ensure work orders are charged out in a timely, profitable manner.•Ensure the processing of warranty claims timely monitoring of warranty sub-ledger for all pieces of equipment.•Facilitate or participate in monthly safety meetings.•Review all receivables at least monthly. Establish collection plans and monitor aggressively. •Encouraging accountability, open communication, teamwork, and a commitment to serving the customer.•Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.•Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.•Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.•Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.•Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.•Perform all other duties as assigned by management in a professional and efficient manner.