Tina Wang Email & Phone Number

• Led quarterly functional testing and quality assurance of software• Created marketing materials including how-to videos, PowerPoint presentations, blog posts, and client-facing emails; added valuable resources and content to Kurve Solutions• Conducted user training session to internal employees and delivered product demos to clients• Created, maintained and regularly updated Software User Guides on a quarterly basis• Partnered closely with product manager and engineers to support software testing and communicated client feedback

Toronto, Ontario, Canada

• Managed brand accounts to ensure all campaigns were successful, including initial outreach, conducting platform walkthroughs, setting up Ads and campaigns, collaborating with content creators, and assisting with payments• Wrote documentation, customer support articles and company policies in response to issues found and to optimize the user experience. Developed reports for customer revenue and success metrics to present at weekly KPI meetings• Identified app bugs and issues, collaborated with the product and technology teams. Communicated updates and resolutions with customers• Maintained appropriate standards of communication and service to all customers in order to anticipate and meet their business goals• Onboarded new clients and to ensure the process went smoothly from implementation to launch. provided all the resources they need to give the most value out of their user experience

Toronto, Canada Area

• Compiled and analyzed daily reporting for new, terminated and existing external contractor files which were sent to Contractor Onboarding Requests; maintained detailed documentation of all employee reports as part of the Hire & Onboarding Team• Actively responded to internal and external communications at the highest level of customer satisfaction in every interaction according to Scotiabank’s policies • Managed customer issues and requests by resolving them directly through internal resources of Horizon Global HR System and external vendor management resources of SailPoint IAM and SAP Fieldglass • An active member of the Employee & Community Giving Team at the Wynford Campus. Created marketing collateral for campus-wide events to increase employee attendance and awareness. Assisted in the setup, execution, and teardown of various campus events, ensuring all activities ran smoothly.

1400 Bayly St

• Accurately delivered key messages about product knowledge of brands to consumers, business partners and employeesExperiential Marketing Focus:• Partnerships & Sponsorships• Large Scale Events• Product Launches

Toronto, Canada Area

• Accurately delivered key messages about Just Eat Canada in a professional and enthusiastic manner, resulting in an increase of brand visibility and recognition on social media• Educated attendees about Just Eat promotional offers and communicated benefits of downloading the app, driving more consumers to purchase on the Just Eat app• Provided leadership to a team of ten, actively engaged with consumers in a fast-paced environment by encouraging photo activation through Just Eats’ support for the Toronto Blue Jays at the Rogers Center

50 Bay St.

• Composed weekly content leads for the PR Coordinator to distribute onto MLSE Foundation’s Twitter, Instagram and MLSE Foundation website; obtained maximum social media exposure for each event• Delivered marketing materials such as testimonials, sourcing signage and purchasing promotional items from Real Sports Apparel• Created a digital presentation for the 2018 Community Action Grant Program at the selection committee meeting• Assisted with MLSE Foundation’s signature events involving all four teams of Toronto Maple Leafs, Toronto Raptors, Toronto FC and Toronto Marlies during each of their public awareness events

Western University

• Communicated with organizations on campus in person and online to enhance community relationships and build organization awareness across the Western campus• Served on Chapter Operations Department, Executive Council, Program Council and reported to the Vice President of Chapter Operations; completed room bookings through Western University and conducted the end of year election • Updated membership status and roster on Officer Portal, set target attendance numbers for events; achieved a weekly up to date documentation on Points System and Microsoft Excel spreadsheet • Created marketing campaigns with Marketing Team to promote the organization through photography, videos, and online content across all social media channels; arranged and conducted meetings to facilitate marketing plan

Western University

• Distributed promotional ads around campus on a weekly basis and provided internal and external customers with assistance to digital printing inquires• Delivered professionalism when interacting with students, Western staff and members of the London community by providing timely and friendly customer service

Toronto, Ontario, Canada

Diploma, Public Relations

Activities and Societies: • Communications Planning • Electronic Media • Public Relations Writing • Graphic Design • Research & Evaluation.

Bachelor Of Arts (B.A.), Media, Info, Technoculture

Activities and Societies: • Journalism Practices & Principles • Digital Media • Video Theory & Production • Multimedia & Communications •.