Tina Ngo Email & Phone Number

Belmont, California, United States

South San Francisco, CA

- Effectively onboarded and mentored new hires so they were smoothly integrated into the team.- Managed training worksheets by continuously seeking feedback and input through engagement surveys from new hires which significantly decreased questions. - Detected and analyzed payer trends to improve existing claims process flows: documented improvements in.

- Created and maintained program guides; provided training and support to inter-departmental associates and new hires.-Managed logistics of multiple accounts in different regions of the US. Consistently utilized customer service best practices: received customer service excellence award from field team after first month as Case Manager.-Accurately reviewed.

San Bruno, CA

-Created complementary program guides and conducted weekly audits to ensure adherence to quality assurance policies. -Managed patient accounts by reviewing clinical, financial, and insurance documents to determine Genentech Access to Care Foundation eligibility. -Upheld high customer service with patients and clinics.

San Bruno, CA

-Counseled patients and doctors’ offices regarding benefit coverage on specific procedures. -Initiated and followed up on authorizations to confirm procedures were not denied. -Assessed sensitive clinical and financial information to determine patient eligibility for interim drug during benefit research process.

San Bruno, CA

Correspondence: taking care of inbound and outbound mail Managed application forms, claims, and notices and ensured they correspond with patient data files

Sacramento, California Area

• Assisted in patient rehabilitation routines, some which includes disabled children, athletes, elderly
• Monitored cleanliness of clinic

Sacramento, California Area

• Aided therapists during patient appointments
• Administered hot pack and paraffin treatments
• Stocked and reloaded supplies
• Maintained patient records
• Greeted patients and ensured they were comfortable while waiting

Bachelor'S Degree, Exercise Biology, Nutrition, Art Studio

Activities and Societies: Tzu Ching Collegiate Association, Davis ChapterStudied the human biological processes, and how exercise affects.

Certificate, Game Design- 3D Animation For Games, A

Activities and Societies: Art Institute of Pittsburgh IGDAUsed 3ds Max and Photoshop to make 3D models, including texturing, rigging.