Tivin Thomas Email & Phone Number

Paris, Île-De-France, France

Paris, Île-De-France, France

PRODUCT MANAGEMENT & DELIVERY:• Converting business vision & strategy to design the product portfolio so as to cater client requirements & fulfill revenue commitments.• Conduct Market & User research, Customer feedback survey (94%+ satisfaction) etc so as to enhance features & rectify defects/bugs.• Stress testing & continuous monitoring to evolve the product roadmap & lifecycle management.• Contribute towards generating a flawless DevSecOps pipeline considering continuous & timely delivery/support.• Achieved 20% Year-Over-Year Revenue Growth. • In 18 months, reduced technical debt by 28%, thereby reducing the OPEX & duplicate efforts.• Security validations with respect to threats/attacks, vulnerabilities, compliances, etc & large automation efforts.• Active participation in business & sales interactions, so as to do necessary pace-up or pace-down based on situation.• Successful transition/project onboarding for 3 x POCs/Commercial in EMEA/NAM.• Leading the hiring process (JD, R&R), defining policies & procedures (SOP/MOP).OPERATIONS & TECHNICAL SUPPORT:• Improved service availability from 96.5% to 99.98% by fault categorizations, bug validations & productenhancements; completely abiding to ITIL/ITSM guidelines & industry best practices.• Fault Management & Incident Management for effective issue identification, recovery & root causing adhering to SLAs/OLAs.• Act as Technical Support, Incident Manager, Operations Lead/Manager & Emergency Support (ERT) as required.• Implemented resource optimization strategies like project synergy & automation practices that reduced overall operational costs by 20%.• Operations governance with internal/cross-domain stakeholders, client representatives & vendors/subcontractors.• Performance management with respect to KPIs & Metrics.• Change Management activities like upgrades/downgrades/configuration etc.• Proactive management (system, config backups etc) and adhering to BCP (Business Continuity)

Bengaluru Area, India

Heading Radio Network delivery & Operations for multiple multi-vendor accounts, spanned over MEA, SEA, EU,Africa, etc.• Hired, mentored & managed a pool of 40+ Subject Matter Experts, and contributed towards SOPs/MOPs, Audits,SharePoint.• Technical SME/Expert for one client facing account (at a time) & multiple dotted support.• 5x Successful project transitions from local to remote delivery & 1x Successful transition from other vendor toHuawei.• Implementation of 30+ automation for auto-ticketing, auto-rca etc there by reducing the man hours by 40% & costby 30%.• 50+ Key Event Assurance programs were managed & ensured complete service assurance & customer satisfaction.• Lead weekly customer governance to get feedback & thereby focus on continuous improvement.• Regular 4.5+ star from customer satisfaction survey and thereby managed to get more business.

Chennai

• L2/L3 Technical Support for global telecom operators in Europe, Latin America, APAC etc for Nokia & Huaweinetwork elements.• Worked closely with Project Manager & Delivery counterparts to maintain optimum levels of communication toeffectively and efficiently complete projects.• Multi domain knowledge & interaction with IPNetwork/IPSecurity/Transport & Core Network (CS/PS/IMS).• LTE-M, NB-IoT.

Cochin , Kerala , India

• RAN (BSC, BTS, RNC, NodeB, OSS) operation & maintenance activities.• Acceptance test for BSCs & RNCs after successful commissioning of the same.• Co-ordinating with RF optimization (RNO) team for improving network performance.

Kuwait

• NOC Operations for Middle East Operator in Kuwait• BSS support & FO activities from Huawei NOC.• Troubleshooting and fault analysis of Radio sites.

Kerala & Mumbai

• Multiple integration and swap projects in India, Integration & Commissioning of new Ericsson sites for Bharti Airtel Ltd.• BTS swapping project for Vodafone (replacing Motorola BTS with Ericsson BTS).

Bachelor'S Degree, Electronics & Communication

Master Of Business Administration - Mba, Operations Management

Post Graduate Diploma In Management (Pgdim), Operations Management

Post Graduate Diploma In Operations Management (Pgdom), Operations Management

Diploma In Operations Management (Dim), Operations Management