Tina D. Email & Phone Number

Dassel, Mn

Product expert on all American Time productsPrimary technical resource for internal and external customersRepair products in an accurate and timely mannerTroubleshoot products with root cause analysisRespond to customer inquiries and concerns verbally, written and in personProcess Cases and RMA records using ERP systemProcess Sales Orders using ERP systemCreate internal and external documentation to improve product satisfaction.Excellent phone etiquetteHandle multiple projects and details simultaneously

Brooklyn Park, Mn

* Provide early morning production support and troubleshooting of DRC’s IT hardware andsoftware platforms. This includes but is not limited to M1, M1SFE, Paperless, scan guns,APE CAM, networked servers, WiFi connectivity, workstation issues, etc for all of DRC’s manufacturing plants and its headquarters.* Provide support for phones, network, emails or any other communication infrastructure. * Respond appropriately in a timely manner to applicable help desk tickets created by users.* Help maintain IT security infrastructure (internal and external) throughout the company.* Utilize group policies and imaging to create standards for new computer setups and reissue of used computers.* Provide and maintain documentation for key IT tasks, code, scripts, methods, structure etc.

Hutchinson

* Provide customers with repair, installation and service of products in the store.* Provide the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions.* Performs product shipping and receiving, product maintenance, repairs, and services.* Assists sales team to explain services and technology to customers* Maintains department communications.* Performs administrative activities for the Geek Squad Precinct.

Hutchinson, Mn

• Troubleshoot teachers and student computers• Install software on teachers and student computers• Supervise and maintain lab schedules for student tests and teachers• Image computers as needed• Troubleshoot and maintain printers

Dassel, Mn

* open and close restaurant when managing* supervise drivers and kitchen personnel* make and bake products and make sure products are delivered on time* take orders by phone and in person* resolve issues with products or delivery

Dassel-Cokato

* Image new/old computers* Clean, troubleshoot and move computer, printer and other technology equipment.* Provide computer / technology maintenance and assistance district-wide as needed.

Hutchinson, Mn

*Assisted teachers and students in the use of hardware and software.*Clean, troubleshoot and move computer, printer and other technology equipment.*Maintenance and scheduling of computer lab.*Assisted with technical support of online standardized testing.*Providing computer / technology maintenance and assistance building wide as needed.

* Provided Tier I technical support for large end user groups via various communication mechanisms to include phone, email and in person within Service Level Agreements.* Sole service analyst for Lotus Notes Products (AutoAudit/IssueTrack/MAGNUM/Risk Navigator) serving 86 clients; providing service to 200 companies. * Triage first calls for up to 40 percent of all tickets weekly. Answered and resolved issues achieving high satisfaction ratings from local and remote users and offices.* Served as liaison between non-technical end-user customers and internal developers and project managers, communicating requirements and providing follow-up on issues.* Gathered report requirements and created reports for client and for internal use.* Engaged and interacted with other IT teams as needed when first call resolution was not available.* Installed desktop hardware and software according to department standards and procedures; troubleshot issues with expertise. * Used Web Ex with clients to resolve issues or demonstrate solution if necessary * Recognized trends and patterns between diverse service request descriptions and escalated potential future problems to Service Desk Team Leader.* Provided direction and guidance to other Service Desk Technicians.* Maintained high level understanding of IT best practices around ITIL/SDLC frameworks.* Produced internal policy & procedure documents for the Service Desk Team.

* Provided support for deployed application systems including version management, data recovery and deployment to customer’s; performed ongoing reviews with users and developers.* Supported regular customer interaction through memos, status meetings, and technical exchanges. * Created reports according to customer specifications.* Provided technical support to users: diagnosed and resolved technical hardware and software issues, researched questions using available information resources.* Followed standard help desk procedures and advised user on appropriate action.* Identified and escalated situations requiring urgent attention and redirect problems to appropriate resource when necessary.* Logged all help desk interactions; tracked and routed problems and requests and document resolutions.* Set up Lotus Notes development environment including software and hardware according to specifications; monitor Lotus Notes application performance using appropriate monitoring tools and produce monitoring reports. * Developed supporting documentation, including requirements, design, and technical manuals.

* Gathered customer requirements and customized Lotus Notes applications to meet customers’ needs. * Supported regular customer interaction through memos, status meetings, and technical exchanges. * Created reports according to customer specifications.* Provided technical support to users: diagnosed and resolved technical hardware and software issues, researched questions using available information resources.* Performed unit testing and integration testing for new and existing applications. * Developed supporting documentation, including requirements, design, and technical manuals.

* Supported approximately 24 drafters/engineers with administrative duties. * Processed and submitted time reports for drafters/engineers. * Developed new Lotus Notes database and maintained existing databases.* Prepared technical and user documentation for deployed Lotus Notes application systems, as well as training materials and conduct technical presentations.* Inspect suspension parts with microscope* Test suspension parts to specifications and make adjustments to welder as necessary (Laser PS)

* Help convert manual order processing to automatic processing. * Process on-line and manual orders from satellite bakeries via modem and phone.

Aas, Computer Support Technician

Bes, General