Tyler King Email & Phone Number

Designed and implemented operational plans incl. Agile frameworks (Scrum, Kanban), HR reporting and team structures, Team KPI’s and multi-team process optimizations for a department of ~40 employees. Drove alignment across the organization by collaborating closely with stakeholders at all levels, facilitating effective cross-team communication across.

Chicago, Illinois

Led department Scrum transformation, served as Scrum Master for two teams operating in a virtual environment before transitioning to change management at a department level. Nurtured cross-functional teams, focused efforts on creating operational resilience to minimize the impact of team members leaving, or recovering from disruptions.

Chicago, Illinois

I was responsible for managing the cross-departmental operations of a Tony award winning regional theater with a $2.8 MM annual operating budget and a staff of ~35. The scope of the position encompassed contract negotiation, rental & facility management, IT & technology, HR/onboarding, payroll, and direct management of the Audience Services department.

Chicago, Illinois

In addition to leading the Audience Services department, I would project manage the implementation of a new ticketing/CRM system responsible for processing ~$1MM in sales and donations annually. While working on this project, I worked concurrently with an outside web developer on web integration of the API and iframes into our existing website. Initial.

Chicago, Illinois

Oversaw team of 10 employees incl. direct management and labor budgeting. Planned roadmap for future improvements to employee and customer experience while spearheading implementation of scanner technology, e-ticketing, app-based time-tracking, and bar/concessions POS. I worked closely with the Director of Marketing during this time to improve and.

Austin, Texas Area

Developed subject matter expertise in business software and its application for multiple industry verticals incl. arts and entertainment, marketing, finance, and healthcare. Leveraged previous experience to help train other employees and contribute to overall store success.

Austin, Texas Area

Communicated with ~15-25 customers daily and assessed unique needs and challenges, positioned and sold software and hardware solutions. Translated repeat feedback from customers into actionable improvements for the team.

Austin, Texas Area

Negotiated complex interactions involving multiple stakeholders while facilitating daily communication between internal technical teams and the client to ensure proper expectations and on-time delivery of multi-stage server environments. Achieved 102% to goal of server hardware and SaaS product sales over six months on an individual monthly quota. Grew.

Austin, Texas Area

Consulted over 150 SMB organizations, ranging from single user LLC’s through to Enterprise level organizations while contributing to a quarterly team quota. Coordinated and delivered between 28-30 in-person business briefings and account reviews per quarter to engage new and existing customers.

Austin, Texas Area

Orchestrate and facilitate sales and service training in a classroom and hands-on setting for groups ranging in size from 3 to 30 people incl. on-boarding of new employees and assisting with manager training. Created training materials and presentations to effectively breakdown and communicate new ideas and concepts to people from a variety of backgrounds.

Austin, Texas Area

Established relationships with customers and introduced software and hardware solutions to solve current challenges.

Austin, Texas Area

Co-founded/operated two-person LLC from 2011-2013, utilized Hootsuite, Adobe products and Wordpress to build and market business. Produced and directed shows for the company while controlling costs and coming in at budget and on time. Handled accounting, reporting, rental negotiation and graphic design.