I have had an extensive technology career, leading global service management and application support teams in Finance, Risk, and Operations at large financial institutions such as Morgan Stanley and Barclays. I’m a technology partner and thought leader who delivers high-quality services to business stakeholders, improving processes, operational excellence and application stability. As a strong manager and leader, I ensure that my teams deliver service stability and availability, whilst making improvements to support processes and procedures, resulting in service cost and time efficiencies. Known for building highly effective teams and for engaging and authentic leadership. I successfully pivot my teams to utilize ITIL-based processes, based on Service Now to achieve high-quality, efficient business support services. I manage relationships and interactions covering senior business management, external/internal clients, technology partners, consultants and vendors. I have led multiple programmes of work which have delivered significant improvements to business outcomes & services with ongoing focus on sustained delivery and operational resilience.Core Skills:Service Management Leadership; Vendor integration & management; Global leadership of large geographically distributed teams; ITIL-based service delivery and process improvements; Service Now process management; Business Process Improvement & Automation; Service Level Management; Resilience Management; Business & External Partner relationship management.Excited to discuss new permanent and consulting opportunities.