Tushar Joshi Email & Phone Number

Bengaluru, Ka, In

Leading the end-to-end Digital Experience of the Service Offerings to digitize, decarbonize, and optimize the asset performance for our customers!- Customizing the digital customer experience for end users and service partners across various touchpoints- Streamlining the business process architecture to facilitate the execution of service offers and operations

- Responsible for spearheading cross-functional programs and projects to enhance the efficiency of the Marketing function within the Energy Management Business Unit- Orchestrated programs and projects aimed at streamlining the brand portfolio by optimizing the names of products, software, and service offerings across 5 business divisions- Devised and implemented strategic transformation projects to monitor the vitality index, enhance the launch efficiency of Hero offers, and establish a framework for tracking Marketing investment versus ROI- Conceived and implemented projects focused on enhancing the sustainability messaging associated with our products

Building a digitally scalable omnichannel relationship with our end customers and partners. As part of the Digital Customer Journeys group, which focuses on ensuring that customer touchpoints are visible, available, intuitive, secure, seamless, and intelligent.Highlights of my role:- Automation: Spearheaded the implementation of Schneider Electric's first-ever product troubleshooting chatbot for end customers- Platforms Ownership: Managed Social Media Management platforms (Sprinklr and WordPress) and FAQs in the Customer Knowledge Base- Personalization: Led initiatives to personalize the digital experience for 500K registered B2B Channel Partners, including Electricians, Panel Builders, Contractors, Specifiers, Machine Builders, System Integrators, and IT Solution Providers

- Orchestrated a two-year IT Transformation program, retiring 2 technology platforms, rationalizing 60,000+ applications, and generating annual savings of 0.5M Euros-Crafted a strategy and framework for expediting application delivery using low-code platforms- Led a global in-house delivery center with 40 skilled professionals, managing enterprise application development worth 1+ Million Euros- Accountable for application management services for 100+ web and mobile applications developed on various platforms

Bangalore

- Deployment of the Enterprise Collaboration tools (tibbr and box)- Managing adoption of the collaboration tools- Managed a team of experts on Enterprise Collaboration tools (tibbr, box, Formvine)- Constant evolution of the Collaboration tools and integration with Enterprise applications

Bengaluru Area, India

- Business Analyst for IT applications used by Global Functions of Schneider Electric- Lead concept proofing, use case development

Bengaluru Area, India

- Perform business analysis tasks through specialization in understanding the Schneider businesses and functions to improve the value and usage of IT- Work on projects integrating business process, business rules, and business data with technology

Columbus, Indiana And Auburn Hills, Michigan

- Onshore IT consultant for clients from automotive sector in the US ( Cummins Inc. and Chrysler Group LLC)- Delivery Management of enterprise custom software through onshore-offshore model- Business development

Pune

- Domino Lotus Notes application support (Client and Web based)- Domino Lotus Notes application development

Executive Education

Executive Education

Executive Education

Master Of Business Administration - Mba

Bachelors

Diploma In Engineering

Secondary School Certificate