Tushar Joshi

Tushar Joshi Email and Phone Number

Digital Customer Experience & Process Director - Services Business >> Digital Transformation | Process Digitization | Digital Customer Relationship @ Schneider Electric
paris, île-de-france, france
Tushar Joshi's Location
Bengaluru, Karnataka, India, India
Tushar Joshi's Contact Details

Tushar Joshi work email

Tushar Joshi personal email

Tushar Joshi phone numbers

About Tushar Joshi

A results-oriented professional specializing in: ➢ Digital Customer Experience - Driving persona-based experiences for customers across digital touchpoints to enhance engagement and satisfaction➢ Digital Product & Services Delivery - Spearheading multi-million dollar web/mobile application developments and managing application maintenance factory for seamless service delivery➢ Transformation Programs - Orchestrating company-wide projects to transform and modernize the IT landscape, reduce technical debt, modernize platforms, optimize brand presence, and enhance marketing efficiency➢ Strategy Development - Crafting and implementing innovative strategies to drive business growth and enhance operational efficiency➢ People Management - Building and leading cross-functional international teams focused on optimizing outsourcing, staff augmentation, and niche skills management for operational excellence

Tushar Joshi's Current Company Details
Schneider Electric

Schneider Electric

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Digital Customer Experience & Process Director - Services Business >> Digital Transformation | Process Digitization | Digital Customer Relationship
paris, île-de-france, france
Employees:
68257
Tushar Joshi Work Experience Details
  • Schneider Electric
    Digital Customer Experience & Process Director - Services Business
    Schneider Electric Jan 2023 - Present
    Leading the end-to-end Digital Experience of the Service Offerings to digitize, decarbonize, and optimize the asset performance for our customers!- Customizing the digital customer experience for end users and service partners across various touchpoints- Streamlining the business process architecture to facilitate the execution of service offers and operations
  • Schneider Electric
    Transformation Programs Director - Marketing
    Schneider Electric Sep 2021 - Jan 2023
    - Responsible for spearheading cross-functional programs and projects to enhance the efficiency of the Marketing function within the Energy Management Business Unit- Orchestrated programs and projects aimed at streamlining the brand portfolio by optimizing the names of products, software, and service offerings across 5 business divisions- Devised and implemented strategic transformation projects to monitor the vitality index, enhance the launch efficiency of Hero offers, and establish a framework for tracking Marketing investment versus ROI- Conceived and implemented projects focused on enhancing the sustainability messaging associated with our products
  • Schneider Electric
    Innovation & Digital Programs Leader : Digital Customer Experience
    Schneider Electric Jan 2019 - Aug 2021
    Building a digitally scalable omnichannel relationship with our end customers and partners. As part of the Digital Customer Journeys group, which focuses on ensuring that customer touchpoints are visible, available, intuitive, secure, seamless, and intelligent.Highlights of my role:- Automation: Spearheaded the implementation of Schneider Electric's first-ever product troubleshooting chatbot for end customers- Platforms Ownership: Managed Social Media Management platforms (Sprinklr and WordPress) and FAQs in the Customer Knowledge Base- Personalization: Led initiatives to personalize the digital experience for 500K registered B2B Channel Partners, including Electricians, Panel Builders, Contractors, Specifiers, Machine Builders, System Integrators, and IT Solution Providers
  • Schneider Electric
    General Manager : Rapid Application Development
    Schneider Electric Apr 2016 - Dec 2018
    - Orchestrated a two-year IT Transformation program, retiring 2 technology platforms, rationalizing 60,000+ applications, and generating annual savings of 0.5M Euros-Crafted a strategy and framework for expediting application delivery using low-code platforms- Led a global in-house delivery center with 40 skilled professionals, managing enterprise application development worth 1+ Million Euros- Accountable for application management services for 100+ web and mobile applications developed on various platforms
  • Schneider Electric
    Manager : Enterprise Collaboration Transformation
    Schneider Electric May 2013 - Mar 2016
    Bangalore
    - Deployment of the Enterprise Collaboration tools (tibbr and box)- Managing adoption of the collaboration tools- Managed a team of experts on Enterprise Collaboration tools (tibbr, box, Formvine)- Constant evolution of the Collaboration tools and integration with Enterprise applications
  • Schneider Electric
    Lead : Custom Applications
    Schneider Electric Mar 2012 - Apr 2013
    Bengaluru Area, India
    - Business Analyst for IT applications used by Global Functions of Schneider Electric- Lead concept proofing, use case development
  • Schneider Electric
    Programmer Analyst
    Schneider Electric May 2010 - Mar 2012
    Bengaluru Area, India
    - Perform business analysis tasks through specialization in understanding the Schneider businesses and functions to improve the value and usage of IT- Work on projects integrating business process, business rules, and business data with technology
  • Kpit Infosystems Inc, Usa
    Senior Software Engineer
    Kpit Infosystems Inc, Usa Mar 2007 - May 2010
    Columbus, Indiana And Auburn Hills, Michigan
    - Onshore IT consultant for clients from automotive sector in the US ( Cummins Inc. and Chrysler Group LLC)- Delivery Management of enterprise custom software through onshore-offshore model- Business development
  • Kpit Cummins Infosystems Ltd
    Software Engineer
    Kpit Cummins Infosystems Ltd Jul 2005 - Mar 2007
    Pune
    - Domino Lotus Notes application support (Client and Web based)- Domino Lotus Notes application development

Tushar Joshi Skills

Business Analysis Business Process Requirements Analysis Software Development Requirements Gathering Software Project Management Management Crm It Service Management Enterprise Software Cloud Computing Sdlc Software Documentation Itil Databases Systems Analysis Six Sigma Analysis Business Requirements Project Planning Team Management Cloud Applications Application Development Customer Relationship Management Software Development Life Cycle Vendor Management Project Management Strategy

Tushar Joshi Education Details

Frequently Asked Questions about Tushar Joshi

What company does Tushar Joshi work for?

Tushar Joshi works for Schneider Electric

What is Tushar Joshi's role at the current company?

Tushar Joshi's current role is Digital Customer Experience & Process Director - Services Business >> Digital Transformation | Process Digitization | Digital Customer Relationship.

What is Tushar Joshi's email address?

Tushar Joshi's email address is tu****@****ail.com

What is Tushar Joshi's direct phone number?

Tushar Joshi's direct phone number is +181237*****

What schools did Tushar Joshi attend?

Tushar Joshi attended Insead, Insead, Insead, Sikkim Manipal University - Distance Education, K.k.wagh Institute Of Engineering Education & Research (University Of Pune), Government Polytechnic Nashik (India), Swami Vivekanand Vidyalaya, Nashik (India).

What are some of Tushar Joshi's interests?

Tushar Joshi has interest in Cloud Platforms, It Change Management, Business Analysis, Enterprise Social, It Transformation, Enterprise 2.

What skills is Tushar Joshi known for?

Tushar Joshi has skills like Business Analysis, Business Process, Requirements Analysis, Software Development, Requirements Gathering, Software Project Management, Management, Crm, It Service Management, Enterprise Software, Cloud Computing, Sdlc.

Who are Tushar Joshi's colleagues?

Tushar Joshi's colleagues are Omar Gzz., Sheila Olim, Rajneesh Meena, Eng Kiat Tan, Jean-Michel Devesne, Murali Tharan, Shangxi Zheng.

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