Thomas Petry Email & Phone Number

1620 I Street Nw Washington Dc 20006

Silver Spring

Silver Spring, Md

Health Information Technology and IT Consulting

1620 I Street Nw Washington Dc 20006

Support the eClinicalWorks Electronic Medical Record software and the CPC-HiE/DC eHx. Provide project management and ancillary support to a number of related DCPCA programs as well as providing IT and AV support to DCPCA members and staff.

Majestic Stadium 20 & Imax® #1862

Provide senior level analysis and customer support to the Azyxxi/Amalga MedStar Enterprise DataViewr Suite and all associated/related upstream/downstream administrative, clinical and financial applications in support of the Health Information Technology (HIT) requirements of a $3.5 billion non-profit, regional healthcare system with a community based network of eight hospitals and affiliated healthcare facilities in Maryland, Virginia and the Washington, DC region (as the area’s largest health system with more than 25,000 associates and 5,000 affiliated physicians servicing more than 158,000 annual inpatient admissions and more than 1.5 million outpatient visits annually and an average annual patient population of ½ million). Support is provided in all areas of administration, maintenance and support of applications and the HIT requirements of both clinical and non-clinical healthcare workers, patients, vendors and customers.

Washington Dc Chapter (Meeting In Friendship Heights/Chevy Chase, Md)

Act in the capacity of President as required to backfill any incapacities of the President as determined by the Board of Directors. Coordinates arrangements such as booking speakers, presentations, films, and locations for the regular dinner meetings and special events. Plans and develops the objectives and programs for the succeeding year. Responsible for coordinating committees necessary to accomplish objectives including a Program committee with an Arrangements sub-committee.

Provide key support services to implement and maintain continuous computer operations for hundreds of financial, clinical and reporting systems including Kaiser’s Premier Nationwide Electronic Medical Record and Clinical Decision Support System (Health Connect) and related clinical and pharmacy applications. Provide support to multiple pharmacy applications, systems providing clinical patient care, use of online personal health records, member access via the internet and automated claims processing systems. Assist in implementing a hosting strategy that enables Kaiser Permanente to provide internal system recovery in case of a disaster and new system designs that provide high availability of systems. Observe and assist in the operation of all computer related peripheral equipment, manage the distribution of automated reports. Escalate hardware or software issues as reported by users as appropriate. Ensure quality control measures.

Manage the implementations of complex healthcare software solutions that enable automated generation and transmission of multiple HIPAA compliant medical transactions. Responsible for assisting in the development and execution of marketing plans, new client implementations as well as registration and enrollment of various providers/provider. Support provided to multiple software products written in .NET, JAVA, XML and SQL. Organizations supported include multiple government entity/payer systems, including but not limited to Medicare Part A, B, C and Part D, Durable Medical Equipment Regional Carriers (DMERC), Medicaid, CHIPS, Tri-Care, Blue Cross/Blue Shield as well as various commercial HMO/PPO and managed care policies. Responsible for coordination and scheduling of multiple enterprise-wide secure and encrypted file feeds via VPN, FTP, leased line, and/or Dial PPP.

Responsible for the overall maintenance and operation of several HIPAA Transaction and Code Set (TCS) projects supporting disease/case/specialty management contracts with various State Medicaid/CHIPS Agencies and related partner organizations (including both individual providers and hospitals). Responsible for overall monitoring and implementation of EDI transactions flowing between various trading partners. Provided support within a relational database environment using SQL and supported operations regarding hosted Trizetto FACETS operations.

Provided quality customer service, analysis and follow up in support of the Medicare Prescription Drug, Improvement, and Modernization Act of 2003 (MMA) – specifically in support of Title I, Part D, Medicare Prescription Drug Benefit. Tools involved in support included but were not limited to: TSO/NDM logs, web-based GUI’s, GenTran processing reports, batch completion summary reports, weekly TRR’s and/or any number of daily, weekly, monthly, bi-weekly and/or ad-hock reports and other file submission tracking and processing systems.

Responsible for the management of 1st and 2nd level production support teams providing customer service, communications and support for the SureScripts Electronic Prescribing Resource Center (SEPRC) and the SureScripts Messaging Service (SMS), the worlds leading Electronic Prescribing B2B messaging network, including staffing, infrastructure, service level support and processes. In conjunction with other company resources, provide a total one-stop solution to all Certified Solution Providers (CSP). Worked with both prescriber-side vendors and pharmacy-side aggregators to troubleshoot and resolve issues related to connectivity, message delivery, content, use, integrity, transparency, security, reliability and throughput. This was a senior-level position which was a blend of partner operational support, customer service, and project management activities.

Represented the Department of Defense (DoD) Defense Energy Support Center (DESC) Defense Logistics Agency (DLA) Fuels Automation System (FAS) and BSM-E Program Management Office in programmatic and technical reviews of help desk operations (with emphasis on establishing programmatic metrics to determine if help desk products and services were meeting customer expectations). Assisted the Application Support Group (ASG), in analysis and resolution of software trouble tickets, including but not limited to: documenting operational requirements and analyzing, recommending, and implementing improvements. Maintained standard operating procedures. Implemented changes to help desk reporting and verified reports as required. Actively mentored and guided help desk personnel regarding existing processes in the help desk internal and external SOPs.

Managed the operation of an electronic claims submission helpdesk. Responsible for assisting providers, billing agents, clients and clearinghouses with exchange of electronic healthcare information (support provided between the Value Options Electronic Transport Systems (ETS) and individual client’s respective computer systems). Worked in cross functional teams to coordinate interface with claims, customer service, authorizations, provider relations, developers and other departments to ensure a single point of contact for all Value Options electronic submitters. Ensured the timely processing of calls received via an automatic call distribution (ACD) system. Provided analysis of system problems, data content issues, transparency, and/or data transmission issues as appropriate. Responsible for marketing and advocating of electronic initiatives within Value Options and the provider community to facilitate migration of manual data transmission methods to electronic means.

Provided expert consultation, technical support, project management and focused customer care to the top 35 revenue generating customers (in support of the largest EDI Value Added Network provider in the world). Worked closely with account management teams and internal support organizations to ensure top quality customer service and single point of contact for all production related service issues. Met with clients on a regular basis facilitating “partnership” meetings to discuss level of service provided and future requirements. Proactively notified clients in the event of critical system upgrades and/or service interruptions and consulted on matters pertaining to systems compatibility requirements.

Provided expert consulting advice on matters pertaining to the layout, design, construction and electro-mechanical requirements of corporate data center assets. Inspected conditions of HVAC, electrical, security and other systems. Performed site surveys and new data center requirement analysis. Published reports and performed other investigative/research activities to determine clients perceived or actual requirements. Coordinated activities of various relocation teams to ensure an orderly and effective relocation of the computer center, and preparation of all shipping, packing, installation, de-installation, certification, bench-marking, and testing. Provided architects, design and electro-mechanical engineers with technical specifications of the data center and related spatial requirements.

Managed a nationwide personal services contract with the U.S. Geological Survey. Responsible for providing all labor and supervision in support of three ADP service centers. Principal hardware systems included 1 Amdahl 5890 MVS/JES2/VM system, 5 Digital VAX minicomputers, and an assortment of mini- micro-based processing systems which included Datapoint, Data General, PDP 11/44 Harris and IBM. Contract operations encompassed Computer Operations, Helpdesk, Production Control, Scheduling, Pageprinting, Binding, Plotting, Micrographics, Optronics Film Processing, and Data Entry. Principal author of technical proposals resulting in a 5 million-dollar contract with the Department of Agriculture and a 4 million dollar contract with the Department of Interior. Directed a three-week technical writing project supporting contract operations with the Department of Housing and Urban Development.

Supervised the operation of a medium scale IBM VSI and VM shop running an IBM 4331. Installed a problem management and change control system. Developed an automated scheduling system. Insured 95% availability of scheduled on-line entry with less than 3% reruns or late runs of scheduled batch work. Implemented a computer waste salvage program. Supervised two employees.

Served in a variety of positions in a number of military installations culminating a successful data processing career in the United States Navy. Principal equipment includes Honeywell, Univac, IBM and Hewlett Packard. Last permanent duty station: The White House Communications Agency in Washington, DC in support of the Executive Office of the President and the National Security Council. Provided site planning and installation support for all local and remote equipment. Installed and operated a WANG OIS local area network for the Navy Family Housing Office in Washington, DC. Operated a network control center. Provided problem determination and physical planning studies. Published computer utilization reports. Tested and implemented software and procedural changes.

Supported a privately owned software consulting company. Participated in the coding, testing and implementation of COBOL programs utilizing the Wiswesser Line Formula Notation (a linear representation of the atomic structure of chemical compounds). The notation, developed for use in structural organic chemistry, provides a standard method of classification used during high volume retrieval operations. Programming support provided to major chemical industry firms afforded an effective method for searching, sorting, and reporting of large WLN databases using specific selection criteria. Programs were developed in ANSI COBOL on an IBM 360/145 operating under MFT, and later converted for clients to similar systems through onsite modification of source code.

Education record

Academic Curriculum, Physics And Mathematics