Tomika Brown

Tomika Brown Email and Phone Number

Customer Success Specialist. Passionate About Delivering Exceptional Support and Building Lasting Relationships.
Tomika Brown's Location
Greater Pittsburgh Region, United States
About Tomika Brown

Tomika Brown is a Customer Success Specialist. Passionate About Delivering Exceptional Support and Building Lasting Relationships..

Tomika Brown's Current Company Details

Customer Success Specialist. Passionate About Delivering Exceptional Support and Building Lasting Relationships.
Tomika Brown Work Experience Details
  • Duquesne Light Company
    Customer Service Representative
    Duquesne Light Company Jun 2014 - May 2022
    Accepted and approved applications or cancellations for electric service; explained Company policies, practices, and procedures relating to such application; determined deposit requirements.Conducted energy efficiency audits to help customers save on their bill. Answered customer inquiries concerning all credit and collection matters, approved payment arrangements, determined liability, within limit of prescribed instruction.Discused accounts with customers and initiated billing or field investigations. Explained Company policies and procedures related to rates, meter reading, and other issues.Gathered statistical information, prepared reports, and other related matters pertaining to the Customer Relations Department.
  • Aetna
    Claims Benefit Specialist
    Aetna Oct 2010 - Mar 2013
    Analyzed and approved routine claims that could not be auto adjudicatedDetermined coverage and completed eligibility verificationApplied medical necessity guidelinesEnsuring accuracy and completeness of claim documentation, adhering to specific regulatory guidelines, and maintaining compliance with benefit program requirements.Resolved claim disputes, discrepancies, or challenges while providing exceptional customer service
  • Gateway Health Plan
    Data Analyst
    Gateway Health Plan Oct 2006 - Oct 2011
    Fulfilled physician application requests to become Medicaid/Medicare providersPerformed analysis of statistical data, updated demographics, typing, word processing, editing and proofreading data entry of environmental assessmentsScheduled/Coordinated staff meetings

Tomika Brown Education Details

  • Per Scholas
    Per Scholas
    Information Technology Support

Frequently Asked Questions about Tomika Brown

What is Tomika Brown's role at the current company?

Tomika Brown's current role is Customer Success Specialist. Passionate About Delivering Exceptional Support and Building Lasting Relationships..

What schools did Tomika Brown attend?

Tomika Brown attended Per Scholas.

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