Accepted and approved applications or cancellations for electric service; explained Company policies, practices, and procedures relating to such application; determined deposit requirements.Conducted energy efficiency audits to help customers save on their bill. Answered customer inquiries concerning all credit and collection matters, approved payment arrangements, determined liability, within limit of prescribed instruction.Discused accounts with customers and initiated billing or field investigations. Explained Company policies and procedures related to rates, meter reading, and other issues.Gathered statistical information, prepared reports, and other related matters pertaining to the Customer Relations Department.

Analyzed and approved routine claims that could not be auto adjudicatedDetermined coverage and completed eligibility verificationApplied medical necessity guidelinesEnsuring accuracy and completeness of claim documentation, adhering to specific regulatory guidelines, and maintaining compliance with benefit program requirements.Resolved claim disputes, discrepancies, or challenges while providing exceptional customer service

Fulfilled physician application requests to become Medicaid/Medicare providersPerformed analysis of statistical data, updated demographics, typing, word processing, editing and proofreading data entry of environmental assessmentsScheduled/Coordinated staff meetings