Tom Bradley

Tom Bradley Email and Phone Number

Senior Program Manager at Autodesk @ Autodesk
St. Louis, MO, US
Tom Bradley's Location
Greater St. Louis, United States, United States
Tom Bradley's Contact Details
About Tom Bradley

Accomplished strategic Program Manager and trusted leader with a track record of success overseeing and directing the successful execution and delivery of complex, global programs, leveraging strengths in pragmatism, adaptability, accountability, and action orientation. History of building productive professional relationships across a global, diverse set of stakeholders and comfortable and effective at leading through ambiguity and change.

Tom Bradley's Current Company Details
Autodesk

Autodesk

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Senior Program Manager at Autodesk
St. Louis, MO, US
Website:
autodesk.com
Employees:
15459
Tom Bradley Work Experience Details
  • Autodesk
    Autodesk
    St. Louis, Mo, Us
    View
  • Autodesk
    Senior Program Manager, Business Operations, Customer Technical Success
    Autodesk Jun 2022 - Present
    San Francisco, Ca, Us
    Leading strategic, multi-year programs for the Customer Technical Success (Technical Product Support) organization. This role translates the strategies and business objectives of Customer Technical Success into programmatic efforts/phases for introduction and execution.
    View
  • Autodesk
    Senior Program Manager, Contact Center
    Autodesk Jan 2019 - May 2022
    San Francisco, Ca, Us
    Led strategic, cross-functional programs aimed at building high-quality & consistent chat, web and voice platforms for Autodesk's global sales and support teams.
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  • Autodesk
    Enterprise Priority Support Manager, Customer Success Services
    Autodesk Sep 2017 - Dec 2018
    San Francisco, Ca, Us
    Led a high-performing global team of support engineers who were responsible for delivering high-touch, escalation-tier, technical support services to Autodesk’s most strategic enterprise customers.
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  • Autodesk
    Program Manager, Customer Success Services
    Autodesk May 2013 - Aug 2017
    San Francisco, Ca, Us
    Led strategic programs for the worldwide Customer Success organization and directly managed a small team of business analysts.
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  • Autodesk
    Customer Success Manager
    Autodesk Oct 2010 - Apr 2013
    San Francisco, Ca, Us
    This role started as a Support Account Manager and evolved into a Customer Success Manager. I was responsible for ensuring assigned enterprise-level accounts received maximum value from their investment in Autodesk products and services.
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  • Autodesk
    Business Analyst
    Autodesk Apr 2009 - Sep 2010
    San Francisco, Ca, Us
    I was a member of a small business team responsible for the successful design and implementation of Salesforce Service Cloud and related business processes for the global product support organization.
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  • Autodesk
    Product Support Division Manager
    Autodesk Jan 2008 - Mar 2009
    San Francisco, Ca, Us
    I developed and maintained relationships with the product development organizations and engaged in multi-directional communication to drive alignment, understanding and results needed to achieve customer satisfaction and business objectives.
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  • Autodesk
    Product Support Manager
    Autodesk May 2006 - Dec 2007
    San Francisco, Ca, Us
    I oversaw daily operations of a team of technical support specialists delivering second level technical product support to Autodesk's subscription customers and partners in the Americas.
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  • Autodesk
    Sr. Product Support Specialist
    Autodesk Apr 2005 - Apr 2006
    San Francisco, Ca, Us
    I provided escalation level support for Autodesk customers and partners on AutoCAD, AutoCAD Map 3D, Autodesk Raster Design, and Autodesk MapGuide.
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  • Stellarrad Systems
    Support Analyst & Trainer
    Stellarrad Systems May 1999 - Mar 2005
    Us
    Responsible for pre and post-sales technical support, software implementation services, user training and adoption for an AutoCAD Map 3D-based telecommunications design platform.
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Tom Bradley Skills

Enterprise Software Training Salesforce.com Customer Support Management Relationship Management Customer Engagement Sharepoint Product Management Business Requirements Internal Communications Customer Relationship Management Itil Professional Services Customer Research Kcs Itil V3 Foundations Certified Strategy Software As A Service Team Facilitation Business Analysis Systems Thinking Customer Success Operations Operations Management Continuous Improvement Customer Experience Onboarding Incident Management Workforce Management Autocad Facilitation Customer Success Confluence Customer Escalation Management Supportability Anaylsis Business Architecture Digital Transformation Ivr Acd Service Design Voice Of The Customer Business Acumen Major Incident Management Contact Center Technology Contact Center Operations Contact Center Strategy Technical Support Leadership Digital Help Experience Omnichannel Contact Center Business Process Change Management Requirements Gathering Technical Services Program Management Technical Support Telecommunications Leadership Agile Methodologies Crm Cloud Computing Team Leadership Saas Integration

Tom Bradley Education Details

  • University Of Phoenix
    University Of Phoenix
    Business Management

Frequently Asked Questions about Tom Bradley

What company does Tom Bradley work for?

Tom Bradley works for Autodesk

What is Tom Bradley's role at the current company?

Tom Bradley's current role is Senior Program Manager at Autodesk.

What is Tom Bradley's email address?

Tom Bradley's email address is to****@****ail.com

What is Tom Bradley's direct phone number?

Tom Bradley's direct phone number is +141720*****

What schools did Tom Bradley attend?

Tom Bradley attended University Of Phoenix.

What skills is Tom Bradley known for?

Tom Bradley has skills like Enterprise Software, Training, Salesforce.com, Customer Support, Management, Relationship Management, Customer Engagement, Sharepoint, Product Management, Business Requirements, Internal Communications, Customer Relationship Management.

Who are Tom Bradley's colleagues?

Tom Bradley's colleagues are Abbes Lamairia, Naida D. H., Karina Harper, Warren Simmons Jr., Rami Shah, Gogo Ali, Keerthi Saran.

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