Tommy Minta Email & Phone Number

Winston-Salem, North Carolina, United States

Winston-Salem, North Carolina, United States

As Genesys continues to mature as a true SaaS company, the need arose to standardize global sales process and methodologies. I took the opportunity to lead the rollout of new tools and processes globally. Collaborating with each region, we successfully standardized Account and Opportunity Planning, including Salesforce Quip templates to over 1000 users worldwide.

Winston-Salem, North Carolina, United States

Expanding on the existing responsibility to lead Digital and AI sales for North America, I took on additional responsibility for the go-to-market strategy for Genesys' emerging Multicloud Containerized offering, and also played a key role in a targeted competitive displacement program. These responsibilities required extensive alignment between Product Management, Product Marketing, and Field Sales Teams.• President’s Club: 2020 (136% of Quota), 2021 (108% of Quota), 2022 (101% of… Show more Expanding on the existing responsibility to lead Digital and AI sales for North America, I took on additional responsibility for the go-to-market strategy for Genesys' emerging Multicloud Containerized offering, and also played a key role in a targeted competitive displacement program. These responsibilities required extensive alignment between Product Management, Product Marketing, and Field Sales Teams.• President’s Club: 2020 (136% of Quota), 2021 (108% of Quota), 2022 (101% of Quota) Show less

Winston-Salem, North Carolina, United States

Being promoted to lead the Genesys Digital and AI sales efforts across North America was a tremendous opportunity to capitalize on the transition of contact centers as they explored adopting Digital and AI capabilities. I strategized and collaborated with some of the top global brands on their vision for defining their omnichannel customer experience, discussing AI-based Journey Optimization, Conversational AI, and AI-powered Routing methods. In addition to the customer-facing aspects, I was… Show more Being promoted to lead the Genesys Digital and AI sales efforts across North America was a tremendous opportunity to capitalize on the transition of contact centers as they explored adopting Digital and AI capabilities. I strategized and collaborated with some of the top global brands on their vision for defining their omnichannel customer experience, discussing AI-based Journey Optimization, Conversational AI, and AI-powered Routing methods. In addition to the customer-facing aspects, I was responsible for scaling growth across North America by training sales teams with the right knowledge, content, and messaging to succeed in these pivotal conversations.• Achieved 85% growth in Digital Portfolio sales over 4 years• President’s Club: 2016 (116% of Quota), 2017 (176% of Quota), 2019 (131% of Quota) Show less

Winston-Salem, North Carolina, United States

• Accelerated through an intense 6-month training program, becoming the first trainee in a customer-facing role.• Presented and demoed full Genesys Contact Center portfolio, including IVR, Inbound/Outbound Voice, Digital Channels, Workforce Management/Optimization, and Reporting/Analytics

Winston-Salem, North Carolina, United States

• Led the overall technology direction and strategic vision for IT within the University Advancement department.• Analyzed, coordinated, and supported the use of all technology in Department of University Advancement/Development. • Initiated meetings with managers/team leads to discuss, predict, and plan for current and future IT needs. • Planned, deployed, supported, and oversaw the use of approximately 375 university-issued devices (PCs, Macs, Tablets, Cell Phones, and Printers)… Show more • Led the overall technology direction and strategic vision for IT within the University Advancement department.• Analyzed, coordinated, and supported the use of all technology in Department of University Advancement/Development. • Initiated meetings with managers/team leads to discuss, predict, and plan for current and future IT needs. • Planned, deployed, supported, and oversaw the use of approximately 375 university-issued devices (PCs, Macs, Tablets, Cell Phones, and Printers) by 150 users Show less

Jacksonville, Florida Area

Founded full-service computer support business, working with over 125 clients in northeast Florida, including home users, local franchise locations, and independent businesses.

Jacksonville, Florida Area

Managed swim team database of over 200 athletes for summer swim league. Solely responsible for configuring flexible network and hardware configurations to efficiently run weekly swim meets throughout the summers. Served as club representative at league board meetings. Maintained swimmer statistics and progress throughout summer, filtering data for producing reports for team administrators.

Master Of Science (Ms)

Bachelor Of Science (Bs)