Thomas Leland Email & Phone Number

Sacramento, California, United States

Sacramento, California Area

- Facilitated Vendor Rationalization of HCQA Communications Vendors through adoption of internal audit assessment and rationalization, resulting in savings of $200,000 and counting- Led a team of administrators in building out a centralized Claims webpage to provide transparency, resources, and information, resulting in increased Great Place To Work.

San Francisco Bay Area

San Francisco Bay Area

• Launched and manage over 30 direct advertising and e-mail campaigns through Intercom to promote customer growth resulting in a 50% increase in customer registrations through the website in 6 months
• Developed A/B testing with Intercom CRM software to utilize most profitable consumer promotions
• Designed pitch decks that are used during presentations resulting in increased interest and funding
• Redesigned company messaging across social media platforms including Facebook, AngelList, Gust, and BuiltInLA to promote brand awareness among venture capital firms
• Generated a growing list of over 200 top real estate agents through HubSpot, and develop a targeted e-mail campaign to promote business development

Greater St. Louis Area

• Definined Key Performance Indicators and Competitive Benchmarks for the generic pharmaceutical industry
• Recommended the implementation of an internal data base tracking system to help decrease developmental timelines for generic pharmaceuticals

Greater St. Louis Area

• Enhanced sales of Victory Dandruff Shampoo by utilizing cost-effective social media mediums, resulting in a 1% increase in gross sales
• Managed a team of five to research brand repositioning and go-to-market strategies for all branded product offerings by utilizing tools such as Nielsen QuickTABS, and presented results to company executives
• Initiated a new distribution partnership with Amazon, resulting with the introduction of 88 SKUs of Germ-X® and other branded products into the e-commerce market
• Researched key strategic tactics to implement products in the Household Cleaners and Men’s Personal Care categories through distribution channels including Walmart, Target, CVS, and Walgreens

Greater St. Louis Area

• Analyzed information from experts within the plastic packaging industry to develop strategic recommendations for client
• Forecasted market trends projecting potential consumer preferences, regulatory issues, and future outlooks of the industry

Rochester, Minnesota Area

• Refined the customer experience for those visiting the Mayo Clinic and St. Mary’s Hospital through a series of procedural and customer focused initiatives that resulted in an increased TripAdvisor rating from 2.5 to 3.5.
• Helped guests by assisting with and resolving any issues that may have arisen during their stay resulting in numerous positive guest feedback slips
• Exemplified a patient-centered, customer service focus serving as a Certified Tourism Ambassador for the city of Rochester
• Adapted to increased guest numbers during times of high seasonality by providing options for alternative hotels if Aspen Select was full, easing guest anxiety when they had their minds on their upcoming surgeries

Garmisch-Partenkirchen, Bavaria, Germany

• Marketed ski programs to guests resulting in a ~10% increased participation rate for ski lodge activities; became the most profitable attraction at the hotel
• Drove revenue of seasonal product offerings and merchandise through inventory management and promotion within retailstore servicing 1,000+ guests daily in the largest Armed Forces Recreation Center in Europe
• Served in a variety of cross-functional roles including recreation, food and beverage, and conferencing, helping me gain experience in working cross-functionally within the hotel
• Provided information about and booked appointments for twelve different spa and wellness treatments, to be organized and assigned to any of the five massage therapists and/or aestheticians
• Instructed ski classes of between seven and fifteen hotel guests of varying ages and skill levels
• Implemented and oversaw various daily Ski Kids activities, providing ease of mind for parents and enjoyment for kids

Master Of Business Administration (M.B.A.), Marketing: Brand Management, Customer Analytics

Activities and Societies: President: Olin Partners Association Lead: Gateway Olin Orientation Program

Bachelor’S Degree, Tourism And Travel Services Management; Germanic Studies, Gpa: 3.45

Activities and Societies: Study Abroad: Graz, Austria