Thomas Leland Email & Phone Number

Highlands Ranch

Highlands Ranch

80129 Littleton, Colorado

Billings, Montana Area

• Continuously observe work performance of team and, in the manager’s absence, supply immediate feedback to all employees when expectations are not met and positive reinforcement when they are.
• Communicate any employee concerns, requests, incidents or accidents to the store manager.
• Coach, observe and facilitate the selling process with all retail and rental customers.
• Demonstrate the benchmark selling techniques and continuously encourage and participate in team selling.
• Assist sales executives by helping them achieve statistical and volume goals.
• Ensure all store employees timely follow through on all customer commitments.

Billings, MT

• Oversaw a talented team of up to 16 employees per shift.
• Built & maintained excellent guest satisfaction.
• Grew sales and profitability through superior customer service and quality assurance.

Billings, MT

• Prospected new leads for corporate partnerships and sales.
• Assisted with the gameday activation of all sponsor giveaways/promotions.
• Created sponsor recap template.
• Assisted with building of sales proposals.
• Prepared sales contracts and participated in sales planning.
• Created database of all sponsors and premium sales.