Tim Mcdonald Email & Phone Number

Richmond, Victoria, Au

2023: 239% to planConnecting the end-to-end employee experience through engagement, performance, and development.

Redwood City, California, Us

Low-code CX platform for building experiences that customers love.• Upsold and renewed pilot TAM contract to multi-year deal and doubled ARR (Fortune 150 Insurance)• Established internal programs for Strategic Accounts, including timelines, deployments, QA testing/UAT, and customer accountability; managed multi-workstream project plan and 3 Professional Services FTEs for Airkit’s most complex application; • Wrote playbooks for Technical Account Management and Technical Support; segmented strategic customers and tracked on different success criteria with higher visibility than Growth/Mid-Market accounts

Pleasanton, California, Us

• Upsells, expansion, and retention for LevaData's largest customers• Introduced Agile scrum methodology and documented processes for each stage of customer lifecycle from pre-sales to post-implementation, reducing onboarding time and time-to-value for all new customers; drive internal escalations to resolution across CX, Product, and Engineering with value-based prioritization and quantified tradeoffs; applied Prosci ADKAR change management principles to drive business transformation for 20-person procurement organizations• Designed Account Management dashboards to measure weekly account health, reviewed live with CEO-through-CSM; directly managed account (including implementations) for 40% of company bookings• Draft LevaData's first playbook around first call script, discovery workshop template, and objection management framework

Lehi, Utah, Us

• Build own pipeline and ensure best-in-class client experience from first call to close in North America and Europe• Create value cases for pre-PMF use cases for CXO audience• Design and sell cross-functional workflows and serve as first point-of-contact for customer for product present state and roadmap, data model, digital transformation, corporate strategy alignment, and customer success stories• Build Director-to-CXO champions with value selling, thought leadership, and guidance through the buying process• Generate all outbound demand in Europe by targeting key leads and accounts

Lehi, Utah, Us

• Led value discovery, partner onboarding, process design workshops, user trainings, and Train The Trainer enablement for Business Transformation accounts; served as business users and data partners’ first point of contact; created value case and designed project rollout to enable $36M savings (Fortune 150 Pharmaceutical); d​esigned and implemented global Logistics use case for 2000 trained users to drive CSAT (Fortune 150 Chemical)• Operationalized closed feedback loop between Product team and Business Transformation team; managed escalations and RCAs (root cause analyses) with CX and R&D leadership on behalf of customer and Business Onboarding; recruited and ramped Business Transformation team from 2 to 11, and trained dozens of new hires as company tripled in headcount

West Palm Beach, Florida, Us

Santa Monica, Ca, Us

Los Angeles, Ca, Us