T.Sheldon, M. Email & Phone Number

As a Senior UX Researcher at Labster, I champion learner success by utilizing diverse research methodologies to uncover user needs and translate them into actionable insights that drive product innovation.My expertise includes:Leading Research: Designing and executing research plans to understand user needs, behaviors, and pain points. I analyze data to identify key insights that shape product development.Data-Driven Decision Making: Presenting research findings to stakeholders, advocating for research-backed decisions that enhance the educational experience for students and educators.User-Centered Design Advocacy: Collaborating with cross-functional teams to integrate user research throughout the product lifecycle, championing user-centered design principles within the organization.AI Research Focus: Exploring the impact of AI on learning outcomes for both students and educators.Core Competencies:+ Calm and friendly, easy to work with with strong communication skills and a practical mindset. + Research: Skilled in quantitative and qualitative research methods (surveys, interviews, usability testing). + Expertise in developing user personas to inform design decisions.+ Data Analysis: Proficient in utilizing data analysis tools to uncover patterns and trends, translating raw data into actionable recommendations.+ Communication & Collaboration: Excellent communication and presentation skills. Experienced in partnering with cross-functional teams to integrate user research findings into product development.+ Mentorship: Dedicated to mentoring junior researchers and fostering a culture of continuous learning and development within the UX team.I am passionate about leveraging UX research to create high-quality educational products that inspire and engage students and support educators to have fun while learning. My expertise in research methodologies, data analysis, and collaboration empowers me to drive product innovation and learner success at Labster.

Remote

Uncovered user insights: Conducted diverse research (quantitative & qualitative) to understand user needs, motivations, and pain points.Designed agile research: Pioneered remote user labs, workshops, and bespoke ideation strategies for robust data collection.Prototyped user-centric solutions: Created high-quality prototypes in Adobe XD, facilitating iterative testing and refinement.Championed user voice: Fostered collaboration among research, product, data, design, engineering, support, and marketing across the product lifecycle.Delivered impactful insights: Communicated research findings through compelling reports, journey maps, video storytelling, personas, and engaging workshops.Mastered research methods: Employed appropriate methodologies to analyze both user behavior and attitudes for valuable insights.Led rapid production: Spearheaded UI transformation, visual system development, curriculum building/testing, and successful product launch within 11 months.Embraced inclusivity: Cultivated a diverse and accessible design approach through standardized templates, diverse illustrations, and thoughtful color palettes/patterns.Crafted intuitive experiences: Led the development of a comprehensive iconology set and crafted intuitive UI/UX experiences for the entire program.Championed iterative design: Embraced rapid prototyping cycles with continuous testing and revision, ensuring optimal user experience.

UX Research entailed: Creatively innovate out of the box solutions that adhere to both stakeholder and core users keeping both needs forefront in the design research process. Demonstrated experience within User Experience, Human-Computer Interaction and applied research, through hypothesis creation, evaluation, and validation.Demonstrated experience with both quantitative and qualitative research methods and data analysis.Strong understanding of different research methods, psychology principles, behavioural frameworks and when and how to apply them to improve product development.Proficiency in translating relevant research outcomes into clear documentation, including common UX deliverables (e.g., Personas, Experience Maps, User Journeys etc).Ability to gather stakeholders’ requirements regarding business problems and coordinate with a cross functional team of designers, data scientists and engineers to find optimal solutions.Proficiency in presenting and communicating user research findings and relevant solutions to drive impact through actionable product strategy plans.Can converse using all the fancy trendy lingo or/and can speak plainly and concisely about the work being done and the methods and reasons behind each step.😊

Masters In Computer Science, User Experience Engineering

Bachelor Of Arts - Ba, Web Page, Digital/Multimedia And Information Resources Design

Certified Teaching Artist (2015-2016), Elementary Education And Teaching